Kingmaker Casino - El retiro del jugador se retrasa.

Hello,

I've been waiting for 1 1/2 weeks for my withdrawal to be processed, but nothing has happened. I submitted the withdrawal request on 24.09.24. I had requested withdrawals before, and they were processed within 3 business days. However, this withdrawal has not been processed.

Can you help me get the money?

Hallo seit

1 1/2 Wochen warte ich dass meine Auszahlung bearbeitet wird leider passiert da garnix den Auszahlungsantrag habe ich am 24.09.24 gestellt . Ich hatte davor schon Auszahlungen beantragt diese wurden innerhalb von 3 Werktagen bearbeitet nur diese Auszahlung wird nicht bearbeitet.

Können sie mir helfen dass Geld zu bekommen

Hello Maria1997,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, no I have not verified myself because the casino says verification is not necessary.

I made the winnings with real money.

I just wrote to them today (see picture), I write daily but I always get the same answer

Thank you very much

Hallo nein ich habe mich nicht verifiziert da in dem Casino steht eine Verifizierung ist bei nicht notwendig .

Ich habe die Gewinne mit echten Geld erzielt.

Ich habe heute erst (siehe Bild ) mit ihnen geschrieben , ich schreibe täglich aber es kommt ständig die gleiche Antwort

Vielen Dank schonmal

I have also paid out several times but every payout was processed within 3 days except for this one and I am constantly put off via chat

Ich habe auch schön öfters ausgezahlt aber jede Auszahlung wurde innerhalb von 3 Tagen bearbeitet nur diese Auszahlung nicht und ich werde ständig per Chat vertröstet

Dear Maria1997,

Our recommended time frame for any withdrawal is 14 days, regardless of the casino’s claims or how quickly previous withdrawals may have arrived. Please let us know by the end of this week if the funds have been received. If not, we will look into intervening.

I look forward to your response.

Kind regards,

Nick

Dear Maria1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.