Kingmaker Casino - La retirada del jugador se retrasa.

I have made a withdrawal request since 16/03/2024 and we have reached 26/03/2024.

I can't repeat what others have said about kingmaker.com

It's the same scenario - they don't respond to chat messages, ignore the chat, don't reply to emails, providing preformatted (copy-paste) responses like some scam. I can't justify them being too busy to reply to chats, prioritizing others over me, changing avatars, and completely failing to reply. It's just like dealing with the government, with absolutely no response to emails. I can't defend them, especially when I see many reviews about them failing to pay out like other players.

Έχω κάνει αίτηση για ανάληψη από τις 16/03/2024 και έχουμε φτάσει 26/03/2024

Δεν μπορώ να επαναλάβω αυτά που είπαν και άλλη για τους kingmaker.com

Είναι ίδια περίπτωση δεν απαντούν στο chat αγνοούν chat δεν απαντάνε email , λέγοντας email και απαντώντας έτοιμες απαντήσεις (copy paste) λες και είναι κομπίνα απάτη , δεν τους δικαιολογώ φόρτο εργασίας να μην απαντάνε στο chat με αναμονή προτεραιότητας ένα άτομα , να αλλάζουν avatar και άλλα πάσα πάσα καμία απάντηση , σαν το δημόσιο, email καθόλου απάντηση, εγώ δεν μπορώ να τους δικαιολογήσω , βλέποντας αρκετές κριτικές να μην πληρώνουν όπως οι άλλοι παίκτες

Dear Lordakos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi @Lordakos,

We are sorry you are having trouble with withdrawal, and we will try to solve this issue as soon as possible.

Can you please confirm that this email: t**********4@gmail.com is the one connected to you player account? We need this information in order to investigate the issue further.

I replied to the email, and clicked on the link

Απάντησα στο email , και πάτησα το σύνδεσμο

This is an answer, I have so many days, you are mocking me, I send emails, you do not answer

It is no coincidence that there are so many others with the same situation as mine

When will I get the money worst casino I have played max 3 days first time so long ever

Let's say you're a poker star and you understandably catch on, here are the biggest companies and you succeed??

Είναι απάντηση αυτή έχω τόσες μέρες , με κοροϊδεύετε στέλνω email δεν απαντάτε

Δεν είναι τυχαίο να είναι και τόσοι άλλοι με όσα περίπτωση δικιά μου

Πότε θα λάβω τα λεφτά το χειρότερο καζίνο που έχω παίξει μέγιστο 3 μέρες πρώτη φορά τόσο χρόνο ποτέ

Να λέγαμε ότι είστε poker star και προλαβενετε κατανοητό , εδώ η μεγαλύτερες εταιρείες και τα καταφέρουν εσείς??

28/03/2024 still to receive my money 12 days have passed since the withdrawal request. No answer no reason

28/03/2024 ακόμα να λάβω τα λεφτά μου πέρασαν 12 μέρες από την αίτηση της ανάληψης. Καμία απάντηση καμία αιτιολογία

Is this a site where you ask to speak to someone in charge and they throw out log out from account disable chat

Plz this site kingmaker.com is scam or not ??

Είναι αυτό site να ζητάς να μιλήσεις με αρμόδιο και να πετάνε έξω log out from account disable chat

Παρακαλώ πολύ αυτό το site kingmaker.com είναι απάτη ή όχι ??

Now they are asking kyc verification to accept withdraw,wow pls why are lying to much and why allow to advertise their site here?

Thank you for your reply, Lordakos. Have you made any successful withdrawals before? Do I understand correctly that you have not provided any documents to verify your identity?

Did you accumulate your winnings with or without an active bonus?

Nothing, no withdrawal, they canceled it and added the balance to my account, again from the beginning withdrawal, please don't recommend such a casino again, so many people suffer

Τίποτα καμία ανάληψη την ακυρωσανανε και προσθέσανε το υπόλοιπο στο λογαριασμό μου , άντε πάλι από την αρχή ανάληψη, σας παρακαλώ πολύ μην ξανά προτείνετε τέτοιο καζίνο, τόσος κόσμος ταλαιπωρείται τσάμπα

Thank you very much, Lordakos, for your cooperation. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Lordakos,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Kingmaker Casino’s representatives to join this discussion in order to resolve this issue.

Dear Kingmaker Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Dear all,

Thank you for reaching out. We are sorry you are having trouble with our platform.

After investigating this issue, we would like to inform you that there are no pending withdrawals currently on the account. The funds have been used in casino.

Best regards,

Kingmaker Team

Dear Lordakos,

According to the casino's statement, is it correct that the funds you intended to withdraw were spent in the casino?

Thank you in advance for your reply.

Best Regards

Jakub

Dear Lordakos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.