Kings Chance Casino - La retirada del jugador se ha retrasado.

.On May 17th I requested a payment. You can only pay out after verification. So my account is verified. Then there were repeated inquiries about my supposedly wrong IBAN. I have again made everything available to the finance department. To date no reaction. On today's request in the chat, it was now announced that the payment can take at least 10 more days. I cannot and will not accept that. I need your help once again.

Thank you already.

Roswitha

.Am 17.05.habe ich eine Auszahlung beantragt. Man kann erst nach einer Verifizierung auszahlen. Mein Konto ist also verifiziert. Dann gab es immer wieder Nachfragen wegen meiner angeblich falschen IBAN. Ich habe nochmals alles der Finanzabteilung zur Verfügung gestellt. Bis heute keine Reaktion. Auf die heutige Anfrage im Chat wurde nun mitgeteilt das die Auszahlung mindestens 10 weitere Tage dauern kann. Das kann und will ich so nicht hinnehmen. Ich brauche wieder einmal Ihre Hilfe.

Danke schon jetzt.

Roswitha

Dear Roswitha74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that your IBAN is now correct, I can only recommend that you wait for a few more days.

If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello Kristina,

thanks for this quick answer. I'll probably have to be patient then, but I still find it unusual and uninviting for the casino.

regards

Roswitha

Hall Kristina,

danke für diese schnelle Antwort. Dann werde ich mich wohl jetzt gedulden müssen, aber ich finde es trotzdem ungewöhnlich und für das Casino nicht gerade einladent.

Freundliche Grüße

Roswitha

I fully understand your frustration, Roswitha74. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened and if the withdrawal gets canceled or if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Many thanks Kristina, I have to wait now and will give you information as soon as you pay.

Thanks.

Vielen Dank Kristina, ich muß jetzt warten und werde Ihnen bei Zahlung sofort einen Information geben.

Danke.

Greetings all,

Just confirming that indeed the IBAN information is now correct and updated in our system, the requested withdrawal should be reviewed for approval and disbursed as a wire payment in the coming business days. Once payment is made to our 3rd party payment providers it is generally between 3 and 10 business days before the funds arrive in the designated bank account.

Best wishes,

Nick and Kings Chance

Thank you for your reply. This withdrawal process takes an unusually long time and requires a lot of patience from players. I still have to be patient and I'm curious how long the payment will be delayed.

Greetings to all

Danke für Ihre Antwort. Dieser Auszahlungsprozess dauert ungewöhnlich lange und fordert von den Spielern eine Menge Geduld. Ich muß mich weiterhin in Geduld üben und bin gespannt wie lange die Auszahlung noch hinausgezögert wird.

Grüße an alle

Hello,

the money is in my bank. Many Thanks. The case can be closed. Thanks to the casino and above all to GURU.

Kind regards

Roswitha

Hallo,

das Geld ist auf meiner Bank. Vielen Dank. Der Fall kann geschlossen werden. Danke an das Casino und vor allen Dingen an GURU.

Fruendliche Grüße

Roswitha

Awesome news, Roswitha74. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.