Kraken Casino - El jugador se siente engañado por una oferta de bonificación.

They advertise everywhere, including on their own site, that you receive 150 no deposit spins just for registering and following their Telegram channel. I thought I would use this opportunity to give it a try and see how it is with them. But suddenly, they say that there is no bonus without a deposit—even if you manage to get a response from them after a lot of writing. On the Telegram channel, it said that I only needed to verify my phone number for it to work. Well, this morning it was supposedly verified, but there are still no games, and I'm not getting any response. To me, this is complete fraud, even if it's not yet about real money. Things like this really ruin the fun of online gaming 👎. I am totally frustrated and just wanted to report it. Sincerely, Thomas

Also ganz groß werben sie überall und auch auf ihrer eigenen Seite das man fürs Registrieren und dem Telegram Kanal folgen 150 no deposit Spins bekommt.Und dachte das nutz ich um da mal reinzuspielen und schauen wie es bei denen so ist.Also auf einmal heißt es das es keinen Bonus ohne Einzahlung gibt-also falls man überhaupt net Antwort bekommt auf viel schreiben. Beim Telegram Kanal hats dann gehiesen des fehlt nur noch die Telefonnummer verifizieren dann klappt es.Und heut morgen war sie dann wohl verifiziert aber keine Spiele und bekomm auch keine Antwort.Also für mich ist das komplett Betrug auch wenns noch nicht um wirklich Geld geht.Also sowas verdirbt einem immer mehr die Lust am Online zocken 👎Mich ärgert es komplett und wollte ich einfach melden.mfg Thomas

Dear Tomsen71,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kraken Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide evidence of your claims?
• Have you ever deposited in the casino?
• Share the information in the form of screenshots here or submit any relevant proof to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomsen71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.