Kryptosino Casino - Las ganancias del jugador se han reducido.

I played with the wager-free bonus and won over €1000 that you can only pay out 5 times your stake is cheeky and not really common. So I asked in the chat if I didn't get the 1000€ but only 100€ the chat said yes 900€ forfeited is clear 900€ gave away I closed my account but I still want my money if I don't get the 1000€ then at least the 100 € I will no longer play in any versus odds BV scam casino

Ich habe mit dem Umsatzfreien Bonus gespielt und über 1000€ gewonnen das man nur das 5fache seines Einsatzes auszahlen lassen kann ist frech und nicht wirklich üblich. Also darauf im Chat gefragt ob ich die 1000€ nicht bekomme sondern nur 100€ sagte der chat ja 900€ verfallen ist klar 900€ verschenkt hab darauf mein Konto schließen aber mein Geld will ich trotzdem wenn ich die 1000€ nicht bekomme dann immerhin die 100€ ich werde in keinem versus odds B.V Betrüger casino mehr spielen

Dear XxX1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

"2.7 Maximum withdrawal from the Wager Free First Deposit Bonus is 5 times the received bonus amount. Any balance above this amount will be forfeited when the finance department approves your withdrawal request. Bonus restrictions (maximum betting limit of $6, forbidden games) apply until the withdrawal request has been processed or winnings generated from mentioned bonus are part of players' balance."

I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Please understand that it is nothing unusual to have a maximum cash out applied to any promotional winnings.

Could you please confirm that you have received the payment of €100?

Looking forward to hearing from you.

Best regards,

Petronela

Yes I have received nonetheless scam something like that

Ja habe ich erhalten dennoch Betrug sowas

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.