La Fiesta Casino - El jugador critica el complicado proceso de verificación.

hi ..... I've been playing with this casino for months. I have never decided to make a withdrawal as the winnings are very low. A few days ago I decided to collect a win of 200 euros.

I am asked to submit a number of documents which in my opinion are questionable. I made the withdrawal by credit card. I am asked to send a series of documents: utility bill, identity card and photo of the credit card with obscured figures.

I am also required to send photos of other credit cards and my bank account with iban and bank statement.

What do the other cards and the bank account have to do with it ??? We are talking about a trivial figure ......

salve.....sono mesi che gioco con questo casino. Non ho mai deciso di effettuare un prelievo in quanto le vincite sono molto scarse. Qualche giorno fa ho deciso di incassare una vincita di 200 euro.

Mi viene richiesto di inviare una serie di documenti che a mio parere sono discutibili. Ho effettuato il prelievo tramite carta di credito. Mi viene richiesto di inviare una serie di documenti: bolletta, carta di identità e foto della carta di credito con delle cifre oscurate.

Inoltre mi viene richiesto di inviare anche le foto delle altre carte di credito e del mio conto bancario con iban ed estratto conto.

Cosa c'entrano le altre carte e il conto bancario???Stiamo parlando di una cifra banale......

Dear Tony,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

Could you please advise which payment method you have used to deposit funds into your account?

Looking forward to hearing from you.

Best regards,

Petronela

Hello

I made the deposits with a prepaid postepay evolution card

Only once did I deposit with another card.

They ask me for photos of the postepay card obscuring some figures ... they also ask me for photos of the other card that I no longer have ..... they ask me for a proof of the iban code and they also ask me for a bank statement .

Why all this data ???

What do the second card, the iban code and the bank statement have to do with it ???

Salve

Ho effettuato i depositi con una carta prepagata postepay evolution

Una sola volta ho effettuato un deposito con un’altra carta.

Loro mi chiedono delle foto della carta postepay oscurando alcune cifre......mi chiedono anche le foto dell’altra carta che non ho più.....mi chiedono una prova del codice iban e mi chiedono anche uno estratto conto bancario.

Perché tutti questi dati???

Cosa c’entrano la seconda carta, il codice iban e l’estratto conto bancario???

Thank you very much, Tony, for your reply. If I understand it correctly prepaid postepay evolution card doesn’t have a name of the owner displayed on it as it works as gift card, or a voucher, is that correct? As I mentioned earlier, casino needs all the relevant information to make sure the winnings are sent to the rightful owner and therefore, all the required documents and data are essentials.

I would suggest cooperating fully with casino and provide all the requested documents in best possible quality, correct format and as soon as possible.

KYC verification (known as Know Your Client), is the process whereby a business verifies the identity of its clients and assesses their suitability, along with the potential risks of illegal intentions towards the business relationship. The term can also refer to the bank regulations and anti-money laundering regulations that govern these activities. This is a standard procedure in a vast majority of casinos.

Please keep me updated and if you need any assistance, do not hesitate to contact me straightaway. 

Dear Tony,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.