Legiano Casino - El jugador aún no ha recibido las ganancias.

My payout has been in process for 2 weeks now and nothing is happening. Support always writes the same thing: sorry for the inconvenience, we will take care of it. Nothing is happening.

meine auszahlung ist jetzt seit 2 wochen in bearbeitung es tut sich einfach nix support schreibt immer nur das gleiche sorry für die umstände wir werden uns drum kümmern es passiert einfach nix

Dear SL04,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear SL04, 

We sincerely apologize for the delay and inconvenience.

We are pleased to confirm that all of your withdrawal requests have been completed.

Please be assured that your new pending withdrawal requests, submitted by the end of March 2025, have been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Kind regards,

Legiano Casino Team

I've received two payments now, one of which was canceled. I have no idea why. How long will it take until I receive €5,700? If a payout takes 14 days, but I can only request €500 every 24 hours, and then the requests are canceled after two weeks? Then it will take months until I receive the full amount. Is that correct?

Habe jetzt 2 zahlungen erhalten eine wurde stoniert keine ahnung wieso wielange soll das ganze dauern bis ich 5700€ erhalte? Wenn eine auszahlung 14 tage dauert ich aber nur 500€ alle 24h beantragen kann und dann die anträge auch noch nach 2 wochen stoniert werden? Dann dauert es ja monate bis ich die ganze summe erhalten werde ist das so korrekt?

Dear SL04,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have received 2 payouts of 500€ each. One payout was simply cancelled without reason. I have now only received 1000€ out of a total of 6700€ after more than 2 weeks. This is the current status.

Ich habe 2 auszahlungen erhalten jeweils 500€ eine Auszahlung wurde einfach storniert ohne Grund ich habe jetzt von insgesamt 6700€ erst 1000€ erhalten nach über 2 Wochen das ist der aktuelle Stand