Legiano Casino - El jugador cree que el reintegro se ha retrasado.

I have been waiting for my payout since 4.12.24! I requested it, and they keep telling me I have to be patient and wait. This is unacceptable, it has been almost 2 weeks!!! What should I do?

Ich warte schon seit 4.12.24 auf Auszahlung! Ich habe gefordert und die sagen immer ich muss Geduld haben ich muss warten, das geht nicht mehr, das sind knapp 2 Wochen!!! Was soll ich tun?

Dear Milos87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My account says I don't need verification.

Auf meinem Konto steht dass ich keine Verifizierung brauche.

And I've already been paid out twice, I got 500 twice and I'm still waiting for the third payout. They were requested maybe a few days before my pending payout. So 2 have gone through, one I've been waiting for 2 weeks for some reason.

Und ich war schon 2 mal ausgezahlt, ich habe 2mal 500 bekommen und dritte Auszahlung warte ich noch. Die waren angefordert vielleicht paar Tage vor meiner ausstehenden Auszahlung. Also 2 sind durch, eine warte ich schon 2 Wochen aus irgendwelchem Grund.

Dear Milos87,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I am still waiting for my payout of 500 €

Ich warte noch auf meiner Auszahlung von 500 €

I've been waiting since December 4th

Ich warte seit 4.12.

Thank you Milos87 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Milos87 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Legiano Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

They finally paid out, 17 days later. Thank you!

Die gaben ausgezahlt endlich, 17 Tagen. Danke euch!

Dear Milos87,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter