Legiano Casino - El retiro del jugador se retrasa significativamente.

I've been waiting for a withdrawal for over 15 days.

This casino previously put me through a verification process where they rejected documents that were correct, just to waste my time.

I have been waiting for my first withdrawal since 10/30, and they won't give me the money.

My account is correctly verified.

I haven't received a response from support@legiano.com, and the chat only gives similar replies, always the same without offering a solution.

I believe they won't return my money. What should I do?

I find it awful on your part that the casino has such a high rating when there are so many people expressing that they have been owed money for a long time.

Please, help us.

Llevo más de 15 días esperando un retiro.

Este casino anteriormente me había hecho pasar un proceso de verificación el cual me habían negado documentos que estaban correctos, sólo para hacerme perder el tiempo.

Desde el día 30/10 llevo esperando un primer retiro y no quieren darme el dinero.

Tengo la cuenta verificada correctamente.

Desde el departamento de support@legiano.com no me contestan y desde el chat sólo hacen respuestas parecidas, siempre lo mismo pero sin dar solución.

Creo que no me van a devolver mi dinero, que tengo que hacer?

Me parece horrible por vuestra parte que tengáis la valoración tan alta a este casino cuando existe tanta gente que manifiesta que le deben dinero desde hace mucho tiempo.

Porfavor ayudarnos

Hello beruco-26,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I send them an email every day and they always reply the same way.

They always tell me that there is a queue and I have to wait.

It's been 20 days

I have verified that they do not have a license and therefore I cannot sue them.

What I do?

I have another pending withdrawal from 11/5/24 for €300 that has not been paid to me either.

There is 1700€ more in my game account.

I'VE BEEN ROBBED, PUT IT ON THE BLACKLIST

Cada día les envío un correo y siempre me contestan de la misma forma

Siempre me dicen que está en cola y tengo que esperar.

Se cumple 20 días

He comprobado que no tienen licencia y por lo tanto no les puedo demandar.

Que hago?

Tengo otro retiro pendiente del día 5/11/24 de 300€ que tampoco me han pagado.

En mi cuenta de juego hay 1700€ más.

ME HAN ROBADO, PONERLO EN LA LISTA NEGRA

Here I attach proof of pending withdrawals

I have the conversations and emails from They always answer the same thing (everything is fine and you will receive it soon)

It's a scam!! When you win they DON'T PAY

Aquí adjunto comprobante de los retiros pendientes

Tengo las conversaciones y los correos del support@legiano.com, siempre contestan lo mismo( todo está bien y pronto lo recibirá)

Es una estafa!! Cuando ganas NO PAGAN

I got paid yesterday after cancelling my pending withdrawals and posting negative reviews.

I showed them my negative reviews via screenshot and they paid me the next day.

They also paid other customers who appeared in the same screenshot I sent them with negative reviews of their casino.

Ayer me pagaron , tras cancelar los retiros que tenía pendiente y publicar reseñas negativas.

Les mostré mis reseñas negativas mediante captura de pantalla y al día siguiente me pagaron.

Además pagaron también a otros clientes que salian en la misma captura de pantalla que les envié con reseñas negativas de su casino

Dear beruco-26, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru