Legzo Casino - El jugador desea cerrar su cuenta de casino.

Hi, the day before yesterday I asked them to close my account and asked them to respect it but they don't close my account see screenshot.

Hej föriggår bad jag dom stänga mitt konto och bad dom respektera det men dom stänger inte mitt konto se skärmdump.

Dear sarahbg,

Thank you for contacting us. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

Greetings Legzo Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period.

Please send another email to support-en@legzo.casino (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

Hi that's exactly what I did but still they haven't closed my account?

Hej det är precis vad jag gjorde men trots det har dom inte stängt mitt konto?

This is the screenshot that you sent me when you submitted this complaint:

(marked as sensitive hence, not visible to any third party).

I believe you haven't stated the reason why you wish to have your account blocked. Could you please follow my instructions and send another email to the casino? Please trust me, the more information you provide when requesting the self-exclusion the stronger proof you have in the future if something goes wrong. Thank you in advance for your cooperation.

Dear sarahbg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.