Lemon Casino - El jugador lucha por retirar su saldo.

Hello dear Casino Guru team!

I won 500 euros with a bonus and now I want to pay it out. I can't find any live chat (even during advertised 5-8pm).

I have already written several emails to the casino without success and without an answer. I do not know anymore.

can you please help me!

(I even won 3000 with the bonus, but since the maximum payout from the bonus is €500, the rest was canceled. But it was also in the terms and conditions and I knew)

Best regards

Marius F****

Guten Tag liebes Casino Guru Team!

ich habe mit einem Bonus 500 Euro gewonnen und möchte diesen nun auszahlen. Ich kann keinerlei Live Chat finden (auch während den angekündigten 17-20 Uhr).

ich habe dem Casino schon etliche Mails geschrieben ohne Erfolg und ohne Antwort. Ich weis nicht mehr weiter.

können sie mir bitte helfen!

(Ich hatte mit dem Bonus sogar 3000 gewonnen aber da die maximale Auszahlung aus dem Bonus 500€ sind wurde mir der Rest gestrichen. Stand aber auch in den agbs und wusste ich)

mit freundlichen Grüßen

marius F****

Hello Marius2501,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lemon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why are you trying to contact the casino support? Did you try to request a withdrawal already? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day,

I got an email from the casino for the first time yesterday.

I'm in the process of verifying myself.

I have requested a withdrawal several times but have never been helped with my verification. I couldn't verify myself because they don't have a portal where you can scan and upload your documents.

Thanks very much

Best regards

Marius F****

Guten Tag,

habe gestern das erste mal von dem Casino eine Mail bekommen.

bin gerade dabei mich zu verifizieren.

habe schon etliche Male eine Auszahlung angefordert aber mir wurde nie geholfen bei meiner Verifizierung. Ich konnte mich nicht verifizieren da sie kein Portal haben wo man seine Dokumente Einscannen und hochladen kann.

vielen Dank

Mit freundlichen Grüßen

marius F****

Hello Marius2501,

Please be sure to forward all the documents the casino requested in order to finish the process as fast as possible.

Let us know if there will be any update or you would struggles with the verification.

Dear Marius2501,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

UPDATE

The casino has finally stirred and the money has arrived.

Thanks very much

UPDATE

Das Casino hat sich nun endlich gerührt und das Geld ist angekommen.

vielen Dank

Thank you Marius2501 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick