Leon Casino - El jugador encuentra dificultades en la verificación de la cuenta.

Hello.Despite my continuous efforts for authenticating my account the casino do not accept my bank's extrait for one of the cards i used to deposit money.I have told them many times to authenticate throught my other cards but they keep on asking for the same card.I used to have an older account without any problems but this time because the ammount is big they are creating problems.Please advise

Dear prodjhectorb,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino is asking for the verification photo of the card you used for deposit?
• When was the last time you deposited with that card?
• If you have your communication with the casino saved, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear prodjhectorb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.