Leon Casino - El jugador no puede usar completamente su cuenta.

Hello Team

I have tried to play my account at Leon casino but it is showing account disabled and asked for verification .

I have submitted documents but still no reply from Leon bet site .I have checked with customer support they are saying we are forwarding your case to relevant department but still no reply .I have submitted on 22nd December but still no one responded. Can you please help me on this issue

Till last week they told it will take 30 days but now they are saying it will take some time

Please help on This

Thanks

Madhu

Dear Madhu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner and it can take some time to fully review all documents.

Could you please confirm that you have provided all the required documents? Would you be so kind and clarify whether there are any funds being held in your account? Do I understand correctly based on the disputed amount that it is 10,000 INR?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Yes I have provided and what they requested.i will forward email conversation to you separately.

I understand that verification will take time but I don't feel.it will take more than 20 days .more over they are not allowing me to play with the active balance.

Thanks

Madhu

Thank you very much Madhu for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Madhu!

I will take care of your complaint from now on. I'd like to invite representatives of Leon Casino into this discussion to provide us with an explanation of the situation and help us resolve the verification issue. 

We can confirm that the case is closed now and the player is successfully verified and paid. We kindly thank the player for his patience and cooperation while we needed to finalize the process. 

Hello all,

Thanks for the reply to the Leon Casino team.

Dear Madhu, can you please confirm if you've been paid and your account is verified? Much appreciated!

Yes Money paid But do you think 30 days will take for verification?

Looks like they have paid after the ticket opened here

I am glad to hear that, Madhu! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.