Leon Casino - El jugador sospecha manipulación del juego y exige el cierre de la cuenta.

The platform has manipulated the RTP

I'm losing every round. I've deposited almost 1000 euros and haven't even won 300 or 400 times over

Extremely dangerous. I request the platform to permanently block my gaming account, not because of addiction, but because the platform is manipulated and they must send all my game logs in PDF. I have to sue this platform

das platform hat das RTP manipoliert

jede runde nur am verlieren fast 1000 euro eingezahlt nicht mal 300 oder 400 fach gewonnen habe

extrem gefärlich ich bitte das Platform das die meine spielkonto für lebenslang sperren nicht als spielsuch sonder das die platform ist manipoliert und alle meine spielverlaufen an PDF senden muss ich das platform anklagen

Dear elvishamza23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

1. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
2. I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm, however, you can choose an option different than gambling addiction in the template and still use the tool itself.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested your game history from the casino already?
• Have you requested for your account to be closed?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Can you please delete the complaint

Thank you

Können sie bitte das beschwere löschen

vielen Dank

Can you please ask the casino to send all my game history to PDF

because I'm trying but unfortunately they change the answer

Können sie bitte an die Casino fragen das die alle meine spielverlaufen an PDF senden

weil ich versuche aber leider die ändern die Antwort

Could you please send me the communication you had with the casino regarding your game history?

Send it to my email at tomas@casino.guru

hello Tomas

I prayed 100 times that they would send my game history

but unfortunately they don't send it to me

hallo Tomas

ich habe 100 mal gebetet das die mein spielverlaufen senden

aber leider die senden mir nicht

Dear elvishamza23,

Without the game history, we can't investigate the issue, and without any communication between you and the casino about the issue, we won't ask the casino for cooperation.

Thank you for your reply and understanding.

Dear elvishamza23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't get the game history from the casino

I have also complained to the Curacao authorities that all Curacao websites are manipulated and not fair at all, they are 100% fraud no matter which Curacao platform they are all manipulated

I don't smoke anymore

ich bekomme nicht die spielverlaufen von das casino

ich habe bei Curacao Behörden auch Beschweren das die alle webseite von Curacao sind manipoliert und überhaubt nicht fair die sind 100% betrüge egal welche Platform von Curacao alle sind manipoliert

ich vetrauche nicht mehr

I'm sorry but we can't proceed without any supporting evidence such as your game history.

I wish I could be of more help. I’m sorry we couldn’t help you resolve this case, but please do not hesitate to contact us if you run into issues with any online casino in the future. For the abovementioned reasons, I will now close this complaint. Thank you for your understanding.