Leon Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Good Evening

After bonus game I won 9267 euros.

I had not verified the account.

I sent them ID, electricity bill and selfie they were fine.

They asked for my deposit card and they haven't verified it yet. They don't respond to emails.

Καλησπέρα

Μετά από παιχνίδι με μπόνους κέρδισα 9267ευρω.

Δεν είχα κάνει επαλήθευση του λογαριασμού.

Τους έστειλα ταυτότητα, λογαριασμού ρεύματος και selfie ήταν εντάξει.

Μου ζητησανε την κάρτα που κάνω κατάθεσης και δεν την έχουν επαλήθευση ακόμα.δεν απαντάνε σε email .

Dear thanosttt89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your deposit method seems to be the only obstacle standing between you and successful verification? Could you please advise when exactly you sent this document?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good evening Christina!

Thank you so much for being so prompt and kind.

I sent the documents 24 hours ago. The strange thing is that while they accepted the identity card, selfie and electricity bill immediately, they didn't answer me about the bank card.

I would like to attach some documents for you to see.

My name on the identity card is BOLLANO DORIN in Greek and BOLLANO DORIN in Latin. My bank has written on the card in latin ntorin bolanos. I don't know if this creates a problem and the account is not confirmed. I would like to attach photos for you to see. if you can send me an email to send photos of ID and card with covered information numbers to see what I wrote above.

I am thinking as a second option to make a deposit with another bank card that has my name written completely correctly in Latin.

Thank you very much Christina for dealing with my problem.

Καλησπέρα Χριστίνα!

Σας ευχαριστώ πολύ που είστε τόσο άμεση και ευγενική.

Τα έγγραφα τα έστειλα πριν 24 ώρες .το περίεργο είναι ότι ενώ ταυτότητα ,selfi και λογαριασμός ρεύματος τα δέχτηκαν αμέσως,την τραπεζική κάρτα δεν μου απάντησαν.

Θα ήθελα να σου επισυνάψω κάποια έγγραφα να δεις.

Το όνομα μου στην ταυτότητα είναι στα ελληνικά ΜΠΟΛΑΝΟΣ ΝΤΟΡΙΝ και στα λατινικά BOLLANO DORIN. Η τράπεζα μου έχει γράψει στην κάρτα στα λατινικά ntorin bolanos.δεν ξέρω αν αυτό δημιουργεί κάποιο πρόβλημα και δεν επιβεβαιώνεται ο λογαριασμός.θα ήθελα να σου επισυνάψω φωτογραφίες να τα δεις.αν μπορείς στείλε μου ένα email να στείλω φωτόγραφια ταυτότητας και κάρτας με καλυμμενα στοιχεία αριθμών για να δεις αυτό που σου αναγράφω πιο πάνω.

Σκέφτομαι σαν δεύτερη επιλογή να κάνω κατάθεση με άλλη τραπεζική κάρτα που να είναι γραμμένο σωστά τελείως το όνομα μου στα λατινικά.

Σε ευχαριστώ πάρα πολύ Χριστίνα που ασχολείσαι με το πρόβλημα μου.

X

Good evening Christina

After a complicated process for identification because they asked me for many papers, identification was made!

Thanks again for the interest!

Καλησπέρα Χριστίνα

Μετά από πολύπλοκη διαδικασία για ταυτοποίηση επειδή μου ζήτησαν πολλά χαρτιά έγινε ταυτοποίηση !

Ευχαριστώ και πάλι για το ενδιαφέρον !

Thank you very much for your reply, thanosttt89. Do I understand correctly that your issue has been resolved? Can we now close the complaint?

Yes!

Ναι!

Dear thanosttt89,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru