Leon Casino - La verificación del jugador se retrasa.

Good evening I would like you to help me identify my account, I have spent a lot of money and I happened to be lucky and won some money, the moment I made a withdrawal I was asked to identify myself and I did so. After many letters that I was asked for nothing, they are still processing the data, please look at it and help me to do it immediately, with so many negative evaluations I believe that the page is a scam. And all this is very unpleasant, please someone help me in this matter, thank you

Καλησπέρα θα ήθελα να με βοηθήσετε να γίνει η ταυτοποίηση στον λογαριασμό μου,έχω ξοδέψει αρκετά λεφτά και έτυχε να ήμουν τυχερός και κέρδισα κάτι λεφτά, την στιγμή που έκανα ανάληψη μου ζητήθηκε να κάνω ταυτοποίηση και Έτσι έκανα. Μετά από πολλά έγραφα που μ ζητήθηκε τίποτα ακόμα επεξεργάζονται τα στοιχεία ,παρακαλώ Κοιτάξτε το και βοηθήστε με να γίνει άμεσα, με τόσες αρνητικές αξιολόγησης πιστεύω ότι η σελίδα είναι απάτη. Και είναι πολύ δυσάρεστο όλο αυτό ,παρακαλώ κάποιος έκροσοπος να με βοηθήσει στο θέμα αυτό ευχαριστώ

Hello Apostolistzz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I've had 2 days since I needed to do verification again today is the 3rd day my issue is that I had to send them I wrote several times and the question I had was in one word the last msm was from the company Leon "Congratulations. Yes You have to wait for the verification to be completed ." They haven't told me if I need to send anything else, nor have they left me in the question mark. So far, I have sent an identity card, front and back, my credit card, as it asks for an account in my name, transaction account

I can't understand why I need to wait 14 days maybe even a month from what I read from other users while when I did the writing the certification was done immediately thank you I will wait for your reply

Εχω 2 μέρες που ξανά χρειάστηκα να κάνω επαλήθευση σήμερα είναι η 3μερα το θέμα μου είναι ότι χρειάστηκα να στείλω τα έγραφα αρκετές φορές και ότι απορία είχα ήταν μονολεκτικά το τελευταίο μνμ ήταν από την εταιρεία Leon "Χαίρετε. Ναι Πρέπει να περιμένετε να ολοκληρωθεί η επαλήθευση." Ούτε μου εχουν πει αν χρειάζεται να στείλω τπτ αλλο ούτε τπτ με εχουν αφήσει στο ερωτηματικό έχω στείλει μέχρι στιγμής ταυτότητα μπροσ πισω την Πιστοπτικη μ κάρτα όπως ζητάει και εναν λογαριασμό στο όνομα μου κίνηση λογαριασμό

Δεν μπορώ να καταλάβω γιατί χρειάζεται να περιμενω 14ς μέρες ίσως και ένα μήνα από τι διαβάζω από άλλους χρήστες ενώ όταν έκανα την εγραφη η πιστοποίηση έγινε αμέσως ευχαριστώ θα περιμενω απάντηση σας

Hello Apostolistzz,

The 14 days are a recommend time frame from us based on our experience as it take mostly that time to finish the process once all the documents have been provided. Please let us know until the end of this week if there will be any update and if not, we will definitely intervene.

Dear Apostolistzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Oti nane eiste

Dear Apostolistzz,

Please note that your last post can't be considered as an answer. Please let us know the status of the verification otherwise we will be forced to close the complaint.

Dear Apostolistzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.