Leon Casino - Los fondos depositados del jugador no se reflejan completamente en la cuenta del casino.

I've made several deposits, and while all were debited from my bank account, I only received a portion of them on the website. I reported it, sent all the necessary documents, but in the end, I was told that they couldn't find any errors.

Ich habe mehrere Einzahlungen getätigt, von meinem Bankkonto waren alle abgebucht aber auf die Seite habe ich nur ein Teil davon bekommen. Ich habe es gemeldet, habe alle Unterlagen geschickt und am ende bekommen ich die Antwort dass die keine Fehler gefunden haben

Dear Laurentiu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

You've been pushing me back and forth the whole time and nothing is happening. I've already submitted all the documents and you say there are only 6 transactions even though there are 7 transactions on the documents

Ihr habt mich die ganze Zeit hin und her geschoben und es passiert nichts. Ich habe alle Unterlagen bereits gestellt und ihr sagt dass nur 6 Transaktionen sind obwohl auf die Unterlagen 7 Transaktionen sind

Dear Laurentiu,

We are not pushing you anywhere as we are not the casino.

Please be sure to wait at least a few weeks after sending the documents to the casino for them to locate the lost funds and add them to your account. You can also forward the payment confirmation to nikolas.b@casino.guru along with the deposit history from the casino.

Hello Nick, the people from Leon Casino have closed the case because they found no errors

Hallo Nick, die von Leon Casino haben den Fall geschlossen weil sie keine fehler gefunden haben

Dear Laurentiu,

Please forward your deposit history from your payment provider and from the casino to nikolas.b@casino.guru.

I sent you everything

Ich habe Ihnen alles geschickt

Dear Laurentiu,

Can you please point out which payments were made into the casino? Also please forward the deposit history from your casino account.

Hello, unfortunately I can no longer access this, my account is closed and I do not want to have any more contact with Leon Casino

Hallo, auf diese kann ich leider nicht mehr zugreifen, mein Konto ist geschlossen und ich möchte kein Kontakt mehr mit Leon Casino haben

Dear Laurentiu,

Do you wish to close the complaint as you are no longer interested in the casino?

Hello, no, I want my money back.

Hallo, nein, ich möchte mein Geld zurückzubekommen.

Dear Laurentiu,

Please point out which payments from your bank were sent to the casino. Also if possible, please forward the full history from March.

Hello, I have sent this to you by email

Hallo, diese habe ich Ihnen per Email geschickt

Dear Laurentiu,

I haven't receive any new e-mails from you apart from the first one. Please forward the full history from march pointing out the payments from and to the casino.

Dear Laurentiu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, there is no transaction history because my account at Leo Casino is closed. The casino debited 471€ from my card on 29.06.2024 although my account has been closed since 24.05.2024

Hallo, es gibt keine Transaktionsverlauf da mein Konto bei Leo Casino geschlossen ist. Das Casino hat am 29.06.2024 471€ von meinem Karte abgebucht obwohl mein Konto seit 24.05.2024 geschlossen ist

Dear Laurentiu,

We do not need the deposit history from the casino but your payment provider - proof of your claim that money has been sent to the casino after your account was closed. You did provide only a statement from May.

Dear Laurentiu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.