Librabet Casino - El jugador no puede acceder al sitio web ni obtener respuesta.

I can't open the website and they are not responding to my emails

no consigo abrir la pagina y no responden a mis correos

Dear ikerramirezg,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Librabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you were a casino player and when exactly you lost access to the website?
• When was the last time you were in contact with casino support and what did you discuss?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Do you have any pending withdrawals in the casino? Is your account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning:

I have been playing since approximately 12/12/2023 and lost access on 01/22/2024.

The last time I spoke to support was about 10 days ago and I claimed a pending withdrawal.

I have an accumulated balance of €400 and I generated it with sports bets.

I have a balance in my account but no pending withdrawals.

At no time did they tell me that I should verify my account and I had already made withdrawals days ago.

Thank you

Buenos días:

Aproximadamente llevo jugando desde el 12/12/2023 y perdí el acceso el 22/01/2024.

La ultima vez que hablé con el soporte fue unos 10 días atrás y reclamé un retiro pendiente.

Tengo un saldo acumulado de 400€ y lo generé con apuestas deportivas.

Tengo saldo en mi cuenta pero ningún retiro pendiente.

En ningún momento me dijeron que debería verificar mi cuenta y ya había realizado retiros días atrás.

Gracias

Good afternoon.!

The problem is solved. I have already been able to access the page. Thank you very much

Buenas tardes.!

El problema está solucionado. Ya he podido acceder a la página.mil gracias

Dear ikerramirezg,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru