Locowin Casino - El jugador no puede acceder a su cuenta.

From one day to another, namely 26th April, my account was blocked for no reason, they say that it is due to security reasons then they change and say that it is a technical problem, soon it has been 2 weeks nothing happens and I must be fine response from support

Från en dag till en annan nämligen 26e april så blev mitt konto blockat av ingen anledning, dom säger att det är pga säkerhetsskäl sen ändrar dom sig och säger att det är tekniska problem, snart har det gått 2 veckor ingenting händer och jag får vara bot svar från supporten

Dear Mattias,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and indicate whether there are any funds being held by the casino?

Looking forward to hearing from you.

Best regards,

Kristina

no not what I can remember, but I get so pissed as there are always problems with them, but I have played so long there now and always get cashback plus cashdrops a little now and then, and even if the withdrawals take their time, it is worth so therefore I really want to get my account back, but I seriously think there is not a single living person behind that casino, no matter what you ask you always get the same variants of answers always

nä inte vad jag kan minnas, men jag blir så förbannad då det jämt är problem med dom, men jag har spelat så pass länge där nu och får alltid cashback plus cashdrops lite då och då, och även om uttagen tar sin tid så är det värt så därför vill jag verkligen få tillbaka mitt konto, men jag tror seriöst det inte finns en enda levande person bakom det där casinot, oavsett vad du frågar får du alltd samma varianter av svar alltid

Mattias, we usually don't proceed with cases when the casino closed the player's account and there are no confiscated funds involved. Also, after reviewing all the information you provided, I feel like you are not very satisfied with the casino, and I would maybe suggest looking for a different casino that wouldn’t cause such a headache. You can check out our list of recommended casinos here:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

However, if you insist that you want to continue playing in this casino, please let us know.

Dear Mattias,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint since there were no confiscated funds involved as well as because Mattias stopped responding to this thread. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.