Locowin Casino - La retirada del jugador se ha retrasado.

Hello!

i have a problem with the payout at locowin. I can't get any further in the live chat, they just kick me out or say I should send my documents..which I've already done. I even got a confirmation email that the verification was successful. look here:

We are happy to announce that we have successfully completed the verification. ID verification document. After all documents you have uploaded are approved, pending withdrawal requests will be forwarded to our finance department for processing.

Thank you for your cooperation and good luck at the casino!

Kind regards, the Locowin team.

Note: This email address does not accept replies.

What should I do now?

hallo!

ich habe ein problem mit der auszahlung bei locowin. ich komme im livechat nicht weiter die kicken mich einfach raus oder sagen ich soll meine dokumente senden..was ich berreits getan habe. ich habe sogar eine bestätigungsmail bekommen das die verifizierung erfolgreich war. siehe hier:

Wir freuen uns dir Mitteilen zu dürfen, dass wir die Verifizierung erfolgreich beendet haben. Ausweisverifizierung dokument. Nachdem alle von Ihnen hochgeladenen Dokumente genehmigt werden, werden ausstehenden Auszahlungsanträge an unsere Finanzabteilung zur Bearbeitung weitergeleitet.

Vielen Dank für Ihre Mithilfe und viel Glück beim Casino!

Mit freundlichen Grüßen das Locowin Team.

Hinweis: Diese E-Mail-Adresse akzeptiert keine Antworten.

was soll ich jetzt tun?

Dear jamie,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise when exactly you requested this withdrawal? Or you haven't been able to request it at all?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Hello Christina,

Have you ever made successful withdrawals? Yes, I have! 500 euro.

Could you please advise when exactly you requested this withdrawal? the payment of the 500 euros was on 2022-02-15 23:43:23.

no, there is no communication between me and the casino... i was in the live chat and they kicked me out after 2 minutes.

hallo christina,

Haben Sie schon einmal erfolgreiche Auszahlungen vorgenommen? ja, habe ich! 500euro.

 Könnten Sie bitte mitteilen, wann genau Sie diese Auszahlung beantragt haben? die auszahlung der 500 euro war am 2022-02-15 23:43:23.

nein es gibt keine kommunikation zwichen mir und dem casino...ich war im livechat und da schmiss man mich nach 2 min raus.

Thank you for your reply, jamie. Which payment method to withdraw your winnings have you opted for? Was it the same one you used previously?

Also, could you please advise what is the current status of your withdrawal? Is it marked as pending or processed in your account?

Which payment method did you choose to withdraw your winnings? like the first time on the account.... and the status is "in progress" since 03/08/22.

 Für welche Zahlungsmethode zur Auszahlung Ihrer Gewinne haben Sie sich entschieden? wie beim ersten mal aufs konto....und der stand ist "im gange" seid dem 08.03.22.

Dear Jamie,

We apologies for the issue on live chat. As we could see that your account verification is pending. We have already requested proof of address on 11/03/2022 which is still pending from your end.

We request you to send us proof of address to complete the verification process.

Your money is safe in your casino's account. The withdrawal will be processed once account verification is done.

You can upload the documents on the link which was sent on 11/03/2022 or you can send your documents on support@hd.locowin.com.

We are awaiting for your documents.

Best Regards,

Locowin Casino.

I have already sent my identity documents to them.... see attachment....

ich habe denen schon meine ausweisdokumente geschickt.... siehe anhang....

Hello everyone,

Thank you Locowin Casino for taking your time to help us with this case.

Dear Jamie,

Let's wait for a few more days so that the casino can review your documents. Please let us know if there is anything new so we can proceed with this case accordingly.

ok 🙂

It says here that the documents have been checked. why does it say that the proof of address is still in progress? I do not understand. I sent my ID and it says my address on it.

and if you have received my documents, it must be clear. Or did I get this wrong?

hier steht das die dokumente überprüft wurden. wiso steht da das der adressnachweis noch in arbeit ist? verstehe ich nicht. habe meinen ausweis geschickt und da steht doch meine adresse drauf.

und wenn man meine dokumente erhalten hat muss das doch dann klar sein. oder verstehe ich das falsch?

Dear Jamie,

As we could see that you haven't sent the valid documents for proof of address. We have resent an email and explained that which are the valid documents.

Please send us the requested documents as soon as possible to complete the verification process.

Best Regards,

Locowin Casino.

of course i sent you my identity documents for the 3rd time. and i'm getting really angry. I sent you my ID documents again a few minutes ago. that's enough. edit the documents and release the money. I did everything you asked and now it's your turn.

natürlich habe ich ihnen meine ausweisdokumente geschickt zum 3 mal. und ich werde langsam echt sauer. ich habe ihnen vor ein paar minuten noch mal meine ausweisdokumente gechickt. es reicht langsam. bearbeiten sie die dokumente und geben sie das geld frei. ich habe alles getan was sie verlangt haben und jetzt sind sie an der reihe.

So today I sent my proof of address and my ID documents to locowin once more..by email. I hope that the problem has finally been solved and that I can finally get my money paid out. I'm waiting for an answer.

So heute habe ich noch 1 Mal meinen adressnachweis und meine Ausweisdokumente an locowin gesendet..per Email. Ich hoffe das sich endlich das Problem damit gelöst hat und ich endlich mein Geld ausgezahlt bekomme.Ich warte auf Antwort.

Dear Jamie,

Thanks for your documents. We have already forwarded the documents to our relevant department, we will get back to you as soon as your documents gets verified or if we need any further documents to complete the verification process.

Your patience will be greatly appreciated..!

Best Regards,

Locowin Casino.

Hello everyone,

Dear Jamie, please keep us updated and let us know when you receive a message from Locowin Casino.

Dear Jamie,

This is to inform you that, your account has been verified successfully. There is no any pending withdrawal now.

Best Regards,

Locowin Casino.

Hello everyone,

Thank you Locowin Casino for the update.

Dear jamie,

Could you please advise how you wish to proceed with this complaint? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.