Lucky Crypto Casino - La retirada del jugador se ha retrasado.

I played and won on May 29th using cash (no bonuses of any kind) and I immediately requested the withdrawal of 230 €, since the money has not yet arrived today I wrote in chat and the girl told me that the office payments had to check that the withdrawal was compliant ... but I honestly ask myself what does compliant mean? it is a simple withdrawal of 230 euros and if, as I imagine, they have problems paying 230 euros, I dare not imagine what could happen with higher amount of winnings.

Dear Luckyplayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, yes is my first withdraw and I’ve passed KYC before depositing,

I ve made 3 deposit: 2 with bonus (lost all my balance) and the last without bonus (the deposit with I Won the money without bonus so playing only cash money).

i attach the screenshot of the mail with my successful verification

Thanks for all, they have sended now the money, we can close the complaint

Awesome news, Luckyplayer. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.