Lucky Hunter Casino - Retiro del jugador rechazado debido a problemas de verificación.

They're not paying my money! 

They always have an issue with my verification! I've sent all the data, but they still reject the payout

sie zahlen mein Geld nicht aus ! 

Haben ständig was mit meiner Verifizierung! Habe alle Daten gesendet und lehnen trotzdem die Auszahlung ab

Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Kwleon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Case is solved

Fall ist gelöst

I have a new problem with Platin Casino.

They don't pay out my €2,800 despite verification

Ich habe ein neues Problem mit Platin Casino .

Sie zahlen meine 2.800 € Trotz Verifizierung nicht aus

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kwleon, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

The entire team at Casino.Guru wishes you numerous joys and success throughout the entire year of 2024. May all your dreams come true.

PS: Player has submitted a separate complaint about Platin Casino issue.