LuckyBull Casino - El retiro del jugador se ha retrasado.

Hi

I have a few questions and maybe you can help me solve this .

In August i won an amount of €3000 at LuckyBull. They paid me out every 2 weeks a €1000 . So this amount i recived in 6 weeks, the 25th of August, the 9th of september and the last payment was on the 23th of september. what i didnt like because it Stated different in there policy ( monthly cashout €5000)

But in that time i kept playing so on the 5th of september i won another €3000. So i ask for a withdrawal request, in chat they said i have wait because i have the other payouts .

Oke so i cancel the withdrawal and start playing , it turn out to be €4000 , so i made another request a week later ( not to sure about the week) i have all the proof . And coatumerservice told me i can try , so i did and i could withdrawal. When you make a withdrawal you get up to 48 hours for it to be reviewed . And days were passing by and my withdrawal was still pending , no approve nothing . So i cancelled it and played and lost a €1000. So back a forth it was loosing , winning untill it became €2000 and than €1000and now i was becoming mad at LuckyBull because they were not approving my withdrawal. So i went on chat and start asking when will i get my approval and the answers where not satisfying for me , no concrete answers. Like it will be reviewed. So last night i went to play it all so i can finish with them(LuckyBull)but than again won an amount of 2400

So now i decided to take my winnings , because winning loosing and winning again means you have to take it.

So my question can you help me with communication with LuckyBull to approve my withdrawal .

And secondly there own policy says montly €5000 but they do €1000 every 2 weeks.

And i asked a question today in chag about closing of casino's in the netherlands and costumer service doesnt know nothing about that .

LuckyBull i hope you withdrawal the amount to my bank .it was an honest winning , so i hope i will see it soon .

Thank you

Dear Noor74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but the timeline is quite extensive and I am not sure I understand correctly. Could you please clarify when exactly you won the disputed amount of €2,400? Have you already requested withdrawal to receive this amount? If yes, could you please specify when exactly you requested it?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I won this amount on the 29th of september.

I than requested for a payout the same day. .

And its still pending, but luckybull is holding a timeline of 48 hours . And is now 5 days and my winning is still pending.

I want to recive my winnings so i can move on , im tired of LuckyBull and there policy's. Because they act different than whats been written in there policy.

Thank you Kristina

Hi Kristina,

Today i got an approve about my withdrawal...

I hope that i will get it payout in once and not every 2 weeks .

I will keep you updated .

Thank you

Thank you for the update, Noor74. Please, keep in mind it can take a few days to fully process the withdrawal and I will keep the complaint open in the meantime. Please, let us know if there is any development, so we can proceed with this complaint accordingly.

Dear Noor74,

Has there been any news? Have you received your withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi Kristina ,

I apologise for my late response .

I recived my withdrawal, but its like the first time . They install the withdrawal every 2 weeks and i think theres nothing to be done about that.

first i recived an amount 1000 on the 7th of October. So now they are going to install it for the next 2 weeks , i must recive the next 1000. And than the last installment will be 400 .

I think i will let them do there "policy" the way they feel like , but am sure not happy about this because in there policy its every month a cashout of 5000.

But i still want to stay in touch untill i recive the last payment . I promise to keep you updated.

Hi Kristina , i reply 3 days ago.

And waiting for your reply .

Thank you

Noor74, we consider dividing withdrawal into installments okay as long as the casino pays all your winnings out. Please, keep us updated and let us know when you receive the full amount.

Hi Kristina , i will keep you updated . This week i have to get the second payout.

Thank you for your reply

Hi Kristina, i want to let you know that i fully paid out .

I want to thank you for your help and patience.

Thank you

Awesome news, Noor74. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.