Magic Win Casino - El jugador sigue recibiendo correos electrónicos no deseados.

Dear Sir or Madam, Unfortunately I still receive aggressive messages and advertising sent to my email address. I have unsubscribed from advertising several times. This is simply ignored.

I receive the advertising on my email address

stefa***** 73@web.de

Can you help me?

Thank you

Kind regards

Stefan G****

Sehr geehrte Damen und Herren,Ich bekomme leider immer noch aggressive Nachrichten,Werbung zugesendet auf meine Mail Adresse.Hab mehrmals Werbung abbestellt.Dies wird einfach ignoriert.

Die Werbung bekomme ich auf meine Mail Adresse

stefa******73@web.de

Können Sie mir weiterhelfen?

vielen Dank

mfG

Stefan G****

Dear stefangalle17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Magic Win Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@magicwin.bet (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear stefangalle17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi stefangalle17,

I can see that you sent an email to the casino as instructed. Could you please advise if your account is blocked now and if the problem is resolved? Have you received any reply from the casino?

Thank you.

Dear Sir or Madam, I received another promotional offer despite the complaint. I clicked on the unsubscribe button again. I can't say yet whether this is now permanently active as it happened 2 days ago. If I do so again within a If I receive advertising this week, I will get in touch immediately

Thank you

Kind regards

Stefan

Sehr geehrte Damen und Herren,ich habe nochmals trotz der Beschwerde ein Werbeangebot bekommen.Habe wieder auf den Button geklickt zum abbestellen.Ob dies jetzt dauerhaft aktiv ist,kann ich noch nicht sagen da es vor 2 Tagen geschehen ist.Wenn Ich nochmals innerhalb einer Woche Werbung bekomme werde ich mich umgehend melden

vielen Dank

mfG

Stefan

Hello, unfortunately nothing has changed. Unfortunately, I still receive advertising from magicwin

Unfortunately nothing has changed

Kind regards

bile

Hallo,leider hat sich nichts geändert.Ich bekomme leider immer noch Werbung von magicwin

es hat sich leider nichts geändert

MfG

Galle

Dear stefangalle17,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.