Malina Casino - Los retiros de los jugadores se retrasan.

On the 21st, 22nd, and 23rd, I requested a withdrawal of €500 each day. The withdrawal from the 21st was said to arrive in 3 to 5 business days. Therefore, today, Friday, the last day, I still haven't received any payment. Customer service only tells you that there is a delay and that your case has been escalated to be addressed as soon as possible. On the 10th of this month, I requested €500, and it took 8 business days. They told me it was a delay issue and that it wouldn't happen again. It is happening again, and at this rate, to receive the three withdrawals of €500 each, I have to wait a month! They are very slow and don't offer any solutions! I just want to receive my winnings.

El dia 21, 22 y 23 solicite cada dia un retiro de 500€, el retiro del dia 21 se me dijo que llegaria en 3 a 5 dias habiles, por lo tanto hoy viernes ultimo dia, sigue sin pagarme nada, atencion al cliente solo te dice que hay demora y que se ha escalado tu caso para atenderse lo antes posible, el dia 10 de este mes solicite 500€ y tardaron 8 dias habiles y me dijeron que habia sido un problema de demora y que no volveria a pasar, esta volviendo a pasar a este ritmo para recibir los 3 retiros de 500€ cada uno tengo que estar un mes! Son muy lentos y no te da ninguna solucion! Solo quiero cobrar mis ganancias

Dear denis10cvf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed as it was explained to you in your previous complaint as well. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.  

Thank you in advance for your patience and understanding.  

Best regards, 

Nick

On Saturday a live chat agent told me that my 3 withdrawals would be processed today, Monday. Today, Monday, I contacted them and they told me no, that it would arrive during the week. Every day they lie to you and laugh at you. Here I attach an image from Saturday of how I was told that the 3 withdrawals would be paid today.

El sabado un agente de chat en vivo me dijo que hoy lunes se procesarian mis 3 retiros, hoy lunes me pongo en contacto con ellos y me dicen que no, que llegara durante la semana, todos los dias te mienten y se rien de ti, aqui adjunto imagen del sabado como se me dijo que hoy se pagarian los 3 retiros.

It's Tuesday, at 5:00 p.m. the financial department closes until tomorrow at 6:00 a.m. therefore tomorrow will be the third day of delay, on Saturday they told me that the 3 withdrawals would be paid on Monday as I attached in the comment before today I spoke with an agent they don't know when they are going to pay they say soon as always and I'm going to leave here the image of how they tell me that they will pay me the 3 withdrawals at the same time because from what I have read here it is a lie, they do not pay them at the same time

Estamos a martes, a las 17:00 el departamento financiero acaba hasta mañana a las 6:00 por lo tanto mañana sera el tercer dia de demora, el sabado me dijeron que los 3 retiros se pagarian el lunes como adjunte en el comentario de antes hoy he hablado con un agente no saben cuando van a pagar dicen que pronto como siempre y voy a dejar aqui la imagen de como me dicen que me pagaran los 3 retiros a la vez porque por lo que he leido por aqui es mentira no lo pagan a la vez

Dear denis10cvf,

As it still hasn't been over 14 days, I can only advise you to wait for the casino to process your payments.

In case it would take longer than the recommended time frame, please let us know.

Looking forward to your response.

Regards,

Nick

Dear denis10cvf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.