Manga Casino - El jugador cree que el reintegro se ha retrasado.

Hello Casinoguru, 

I'm having trouble with a withdrawal from Manga Casino. I attempted to withdraw my funds between the 27th and 29th of July, but only half of the requested amount was transferred to me. The money that was sent on Friday, the 28th of July, never arrived. As a result, I reached out to their customer support, who said they had informed the "relevant team". However, neither this team nor support service have contacted me since. To rule out any technical issues, I cancelled the withdrawal - you can find data related to this in my customer account, a screenshot of which I have uploaded. I've been given the run-around for several days, but there seems to be no resolution. Any assistance would be greatly appreciated. I can provide more information if needed. Also, there's another sum of money that still needs to be withdrawn, and I hope that with your help in solving my first issue, the second one can also be resolved. 

Thank you very much and best regards! 

Hallo Casinoguru, 

Ich habe ein Problem mit der Auszahlung meines Geldes. Ich habe im Zeitraum vom 27.07 - 29.07. mein Geld beim Manga Casino ausgezahlt. Es wurde aber nur die Hälfte überwiesen. Das angewiesene Geld vom Freitag, 28.07., kam leider nicht an. Also habe ich mit dem Support Kontakt aufgenommen. Diese haben das "relevant Team" informiert. Diese haben sich seit demher weder bei mir, noch beim Support gemeldet. Ich habe die Auszahlung, um einen technischen Fehler auszuschließen, storniert. Hierzu liegen ebenfalls Daten in meinem Kundenkonto vor, welche ich auch als Bilddatei hochgeladen haben. Ich wurde jetzt mehrere Tage vertröstet, aber es scheint dort nicht zu funktionieren. Etwas Hilfe wäre schön. Wenn noch weitere Daten gewünscht sind, dann kann ich diese gerne nachliefern. Ebenfalls fehlt mir danach noch eine weitere Summe, die noch nicht ausgezahlt werden kann. Ich hoffe, dass mit eurer Hilfe meines ersten Problems, ebenfalls das zweite gelöst werden kann. 

Vielen Dank und beste Grüße! 

Dear Kuragon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Credit has been paid out.

Complaint can be deleted.

Thanks very much!

Guthaben wurde ausbezahlt.

Beschwerde kann gelöscht werden.

Vielen Dank!

Dear Kuragon,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru