MansionCasino - La cuenta del jugador ha sido bloqueada.

He played the buffalo slot. He already earned almost 500 euros. I was playing free spins and kept adding prizes. Without warning I get kicked out of the game and I can't get back into my account.

Jugaba al slot del búfalo. Ya ganaba casi 500 euros. Estaba jugando tiradas libres y seguía sumando premios. Sin previo aviso me sacan de la partida y no puedo volver a entrar a mi cuenta.

Dear remiel25tablero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear remiel25tablero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.