Mega Dice Casino - El casino permite el juego a menores de edad, se niega a reembolsar.

Hello Lorenfer13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mega Dice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if also own an account in the casino? What registration details did your son enter, did he lie about his age? Was there any remaining balance on the casino account when it got blocked? When was the last time you spoke to the casino and what was it about?

Please keep in mind that the casino verifies the player mostly after requesting a withdrawal therefore if your son entered false details during registration, it is not their responsibility that the most was lost and they are not obligate to refund anything.

Looking forward to your answer.

Regards,

Nick

Well, that's the problem, the casino didn't verify anything. They skipped their same control protocol. Residents in Spain cannot play, they were underage, they entered up to 9600 USDT if not more and in their rules they must verify three things. Which we demanded by telegram in the account he made. Well, it turns out that he entered a casino as happily as if he were just another game to play from an Instagram link. Hence,

They don't show me the registration information they made, then when their parents talk to the casino they ask my husband for all the information and they stay with it and then they say it's our problem. We demanded the control that they did and they did not inform us, everything smells very bad. The only thing we know is that the boy placed all the cryptocurrencies from the wallet we had on Binance and deposited them there and tells us that they have taken everything from him while playing. Investigating tells us that in a game of roulette there are up to more than 13 red numbers in a row, unlikely, deceived. They bypass money laundering security. I'm going to tell you what you didn't do.

https://www.megadice.com/es/terms-and-conditions

three things that are not fulfilled

younger age, they do not control money laundering income or verify income and those who are from Spain cannot play. It makes it very clear, because they let them play if they verified it. All of that was not verified.

Well, I contacted him two days ago when the boy told us what happened and when we looked at everything on the cell phone we had at home, we couldn't believe what happened. I can demonstrate the transactions and the surprise in Binance of converting 9600usdt to zero, transferring everything to the wallet of this casino that no longer responds and I blocked the account.

I repeat, the child is not that he does not lie about his age, it is that anyone can play without access control or control of money laundering income. If they had verified that they were Spanish, they should not have allowed them to play. I read the rules of the casino yesterday and it is not possible, so if there is an access record, they would not have allowed people to enter, it is proof that all this smells very bad.

Pues ahí está el problrma,el casino no verifico nada. Se saltaron su mismo protocolo de control. Los residentes en españa no pueden jugar, era menor de edad, ingresó hasta 9600 USDT si no más y en sus normas del deben verificar tres cosas. Lo cual exigimos por telegram en la cuenta que hizo.Pues resulta que entro tan alegremente en un casino como si un juego mas para jugar de un enlace de Instagram. Por lo que,

no me demuestran los datos de registro que hizo, luego al hablar sus padres con el casino le piden todos los datos a mi marido y se quedan con y voala dicen que es nuestro problema . Exigimos el control que hicieron y no nos informan, huelo todo muy mal. Lo único que sabemos que el niño colocó de la wallet que teníamos en Binance todas las criptomonedas y las deposito allí y nos dice que se lo han quitado todo jugando. Indagando nos dice que en un juego de la ruleta salen hasta más de 13 números rojos seguidos improbable, engañado. Se saltan la seguridad de blanqueo de capitales. Les voy a poner lo que no cumplieron

https://www.megadice.com/es/terms-and-conditions

tres cosas que no se cumplen

menor edad, no controlan los ingresos de blanqueo de capitales ni verifican ingresos y no pueden jugar los que son de España. Lo pone bien claro, porque dejaron jugar si verificaron . Todo eso no se verificó.

pues me comuniqué hace dos dias al decirnos el niño lo ocurrido y ya mirar todo en el móvil que teníamos de casa, no damos crédito a lo ocurrido . Puedo demostrar las transacciones y la sorpresa en Binance de pasar 9600usdt que había a cero, pasando todo a la wallet de este casino que ya ni contesta y bloqueo la cuenta .

repito el niño no es que no mienta sobre su edad , es que cualquier persona puede jugar sin control de acceso ni controlar los ingresos por blanqueo de capitales. Si hubiesen verificado al ser español no deberían haber dejado jugar, leí las normas ayer del casino y no es posible, por lo que si hay registro de acceso no hubiesen dejado entrar, es la prueba de que todo esto huele muy mal.

I repeat, my son agreed without asking for information, now you understand me

Repito es que mi hijo accedió sin pedirle datos , ahora me entienden

Yesterday, traveling on the train, I looked at the screen of a child who was no more than 16 years old and casually saw this casino page. Minors are entering without control. It's hard to understand what that casino is doing, we have to raise an alarm about what they are doing worldwide.

Es más ayer viajando en el tren, observo la pantalla de un niño que tendría no más de 16 años y vi casualmente esta página de casino. Están entrando menores sin control . Es para echarse las manos a la cabeza lo que está haciendo ese casino, hay que poner una alarma sobre lo que están haciendo a nivel mundial .

Hello Mella, I would like to know the body that regulates this casino so that they can assume their responsibilities and take away their license. Another thing, can you tell me another organization to report that they are not controlling the money laundering of income that they do without controlling anything as they are demonstrating with this case, since as I am seeing they are breaking the control rules. Thank you

Hola Mella, quisiera saber el organismo que regula este casino para que asuman sus responsabilidades y les quiten la licencia. Otra cosa puedes indicarme otro organismo para denunciar que no están controlando el blanqueo de capitales de ingresos que les hacen sin controlar nada como están evidenciando con este caso , ya que como estoy viendo se saltan las normas de control. Gracias

I have contacted the regulatory body, https://www.curacao-egaming.com/public-and-players/complaints-finish?res=ok

I hope they review the case and take away their license for violating the rules and deceiving people, but above all the money they are taking from minors without fault, from players from countries with which they cannot play, for money laundering and not control the entry of money .. for all your crimes

Me he puesto en contacto con el organismo regulador, https://www.curacao-egaming.com/public-and-players/complaints-finish?res=ok

espero que revisen el caso y que les quiten la licencia por infringir las normas y engañar a la gente, pero sobre todo al dinero que están sacando a menores sin culpa , a jugadores de países con los que no pueden jugar, por blanquear capitales y no controlar la entrada de dinero .. por todos sus delitos

The next step is to go to https://www.interpol.int/es/What-you-can-do/If-you-need-help

as they do not realize and rectify their malpractice.

El siguiente paso es ir a https://www.interpol.int/es/Que-puede-hacer-usted/Si-necesita-ayuda

como no se den cuenta y rectifiquen su mala praxis.

By the way, I am not a player...I repeat that I have seen the first message that I was a player. I am the father of the child who has been deceived

Por cierto yo no soy jugador ..repito que he visto e mn el primer mensaje que yo era jugador . Yo soy el padre del niño que han engañado

And looking at the Binance account, he has made deposits in the wallet of the happy casino of 11,400 euros, not 9,600.

Y mirando la cuenta de Binance ha hecho ingresos en la wallet del dichoso casino de 11400 euros no 9600

Three weeks after finding out what happened, my wife contacted the casino to ask for explanations and they asked us for the information, to which they sent her the ID information, selfie receipt, telephone bill receipt so that they could give us a response. They laugh at us and tell us it's our problem. They were not able to give me the child's access information, so they do not control anything, nothing more than having no scruples about taking money from anyone. They should be in jail as criminals.

Matizó a las tres semanas de saber lo ocurrido mi mujer se comunica con el casino para pedir explicaciones y nos piden los datos a lo cual se le mandan los datos dni selfie resguardo de factura de teléfono para que nos den respuesta . Se ríen de nosotros y nos dicen que es nuestro problema. No fueran capaces de darme datos de acceso del niño por lo que no controlan nada, nada más que no tener escrúpulos para sacarle el dinero a cualquier persona . Deberían estar en la cárcel por criminales .

I just pulled the Binance chart I observed from more than 10,000 dollars to zero.

Acabo de sacar el gráfico de Binance observé de más de 10000 dólares a cero.

I am going to make a PDF of everything that was transferred to the wallet and I will send it to you as soon as possible

Voy a sacar a n un pdf todo lo que se transfirió a la wallet y se lo remito lo antes posible

This is not the regulator

https://www.curacao-egaming.com/public-and-players/complaints-finish?res=ok

Could you tell me the regulator?

Este no es el regulador

https://www.curacao-egaming.com/public-and-players/complaints-finish?res=ok

podria indicarme el regulador

Hello Lorenfer13,

I'm sorry but we can't hold responsible the casino for such issues as your son registered with fake information. It is also impossible to say whether he really did register or you did. Please keep in mind that most of casinos process the verification after requesting a withdrawal and they have no possibility to know who registers an account specially with fake details.

Please try to contact https://www.gaming-curacao.com/ as it should be the casino's license based on our information.

Is there anything else we could assist you with? If not, we will be closing the complaint for the above explained reason.

Well, for that reason, because of the doubt and being Spanish, where is the registry, because they did not control access. I have put it in the hands of the police. Since they do not control the money, nor the minors, and if they saw that it was from Spain because money was withdrawn and money was deposited, in this case cryptocurrency. The record he made is none…. I'm sorry you guys can't help, thanks.

Pues por eso mismo por la duda y ser español, donde está el registro .,porque no controlaron el acceso . Lo he puesto en manos de la policía . Ya que no controlan el dinero, ni a los menores y si vieron que era de españa porque se retiró dinero y se ingresó dinero, en este caso criptomoneda El registro que hizo es ninguno …. Lamento que ustedes no puedan ayudar gracias

The only thing I have asked for is INFORMATION as parents, and if they are refusing it is because it doesn't smell good.

The software is manipulated, minors enter, they do not control nationalities or money for money laundering. Some real scammers

Lo único que he pedido es INFORMACION como padres, y si se están negando es porque no huele bien.

El software está manipulado, entran menores, no controlan las nacionalidades y ni el dinero por blanqueo de capitales. Unos estafadores en toda regla

Can you send me the control to withdraw the money and access information? I don't know how with a simple telegram user people can enter

Me pueden mandar el control de sacar el dinero y datos de acceso ?? No sé cómo con un usuario simple de telegram puede entrar gente

By the way, they don't have a license.

at https://www.gaming-curacao.com/

Por cierto no tienen licencia

en https://www.gaming-curacao.com/

Dear Lorenfer13,

You can see on this link that the casino has license https://licensing.gaming-curacao.com/validator/?lh=3c0894e9ea1e7e5174f8eee97afad603

Unfortunately, we have no access to any player data as we are not the casino and as stated above, we can't hold responsible the casino for your son's registration and therefore we will be forced to reject the complaint.

If you would receive any respond from the authorities, please contact me on nikolas.b@casino.guru but until then, the complaint will remain closed.

Best regards,

Nick