Megapari Casino - El depósito del jugador no ha llegado a la cuenta.

Hello. It turns out that I have made two deposits of 2000 Euros each at Megapari, as per below. The first deposit reached the game account correctly, but the second deposit hasn't arrived in the game account yet. Please assist me.

Hola. Resulta que he depositado en Megapari dos depósitos de 2000 euros cada depósito como nuestro a continuación. El primero llegó a la cuenta de juego correctamente y el segundo depósito no ha llegado a la cuenta de juego. Por favor ayudarme.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello. The money, as you can see, the 2000 euros have been taken from my account. I'm not going to deposit until the money is returned to me. There is the proof of discounting the money. We will wait to see what the casino does.

Hola. El dinero como veis a mi me lo han quitado de mi cuenta los 2000 euros. No voy a depositar hasta que me lo devuelvan el dinero. Ahí está la prueba de descuento del dinero.esperaremos a ver qué hace el casino.

Hello there, dear Javiercadiz and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Thank you very much and we hope it is resolved. I will continue to inform.

Muchas gracias y esperamos que se resuelva. Seguiré informando.

Good afternoon. I think Megapari is one of the best casinos in the world. I have played in more than 100 casinos. And now I've stayed here at Megapari because they're pretty good. Just to say again that the 2000 euros from Friday that I show below in the photo has not reached my gaming account, and today I try to withdraw the money and the withdrawals fail and fail. Solution please.

Buenas tardes. Me parece uno de los casinos mejores del mundo Megapari. He jugado en más de 100 casinos. Y ahora me he quedado aquí en Megapari porque son bastantes buenos. Solo decir nuevamente que los 2000 euros del viernes q a continuación muestro en foto no me ha llegado a mi cuenta de juego, y hoy intento retirar el dinero y las retiradas fallan y fallan. Solución por favor.

Withdrawals have been processed successfully. Except for the 2000 euros they still haven't returned to my gaming account since last Friday. And I also requested a withdrawal of 500 euros that has not been processed and they have not returned it to my gaming account either. I await a solution please.

I requested two withdrawals of 500 euros. One was returned to the gaming account and the other of 500 euros was not processed and was not returned to the gaming account.

Los retiros se han procesado correctamente. Excepto los 2000 euros aún no me lo han devuelto a la cuenta de juego desde el viernes pasado. Y a parte solicité un retiro de 500 euros que no se ha procesado y tampoco me lo han devuelto a la cuenta de juego. Espero solución por favor.

Solicité dos retiros de 500 euros. Uno si lo devolvieron a la cuenta de juego y el otro de 500 euros no se procesó y no se devolvió a la cuenta de juego.

Good afternoon. I have contacted my bank regarding the 2000 euros I deposited and to date they have never reached my gaming account. My bank tells me that the Megapari merchant, (by a certain unknown merchant according to my bank) has My 2000 euros arrived perfectly and they still haven't returned it to me and they tell me that they don't have that money. The second thing is that they have not given me the 500 euros of the unprocessed withdrawal either. For all of the above, according to my lawyer, if my money is not credited within 5 business days, we will file a lawsuit before Megapari licensed in Curaçao with the corresponding evidence before the judge here in Spain with a copy sent to Curaçao where They have a license. This will never

has happened in my life.

Buenas tardes. Me he puesto en contacto con mi banco referente a los 2000 euros que deposite y nunca a día de hoy me llegaron a la cuenta de juego, me comenta mi banco que al comercio de megapari,(por cierto comercio desconocido según mi banco ) le ha llegado perfectamente mis 2000 euros y aún no me lo han devuelto y me dicen que ellos no tienen ese dinero. Lo Segundo es que los 500 euros del retiro sin procesar tampoco me lo han dado. Por todo lo expuesto anteriormente.segun mi abogado si en un plazo de 5 días hábiles no se acredita mi dinero, interpondremos demanda judicial ante megapari con licencia en curazao con las correspondientes pruebas ante el juez o jueza aquí en españa con copia mandada a curazao donde poseen licencia. Esto jamas me

ha pasado en mi vida.

Rectify that today the 500 euros have been returned to me. Only the deposit of the 2000 euros that was not credited to the gaming account would be pending.

Rectificar que en el día de hoy me han devuelto los 500 euros. Solo quedaría pendiente el depósito de los 2000 euros que no se acreditó en la cuenta de juego.

Dear Javiercadiz,

I sincerely apologize for the challenges you faced with deposits and withdrawals. After verifying the information and communicating with our Payment Team, I would like to provide the following updates:

For the withdrawal of 500 EUR, the funds have been credited back to your game account. Please attempt the withdrawal again.

Regarding the deposit of 2000 EUR, the information I received indicates that the funds were not debited, possibly due to being frozen by your bank. Your recent transactions were declined due to reasons such as a blocked card (user exceeded daily transfer limits).

Also, I would like to clarify that the details displayed in the screenshot are not applicable to our services.

Best regards,

MegaPari Team

I have spoken with my bank, the money has been deducted from my bank account and my bank tells me that the money reached you correctly. Anyway. Many problems and I repeat it is a great megapari casino, but for reasons unknown to me I had to lose 2000 euros from what I see

Yo he hablado con mi banco, el dinero me lo han descontado de mi cuenta del banco y me comunica mi banco que el dinero llegó a vosotros correctamente. En fin. Muchos problemas y repito es un gran casino megapari, pero por motivos q desconozcos me toco perder 2000 euros a mi por lo que veo

Good afternoon . I still haven't received the 2000 euros in my gaming account. Here is the firm movement through the bank. I ask for justice, otherwise it will be the law that will ensure that they return to me the 2000 euros that have been left unemployed with them. I have all the appropriate evidence. Here the movement is on a slope and already firm.

On top of that, the person in charge of megawatts tells me through casino guru that this is not theirs, this is laughable. Justice will be in charge of verifying the truth. Justice we ask for a return of 2000 euros

Buenas tardes . Sigo sin recibir los 2000 euros en mi cuenta de juego. Aquí ya está el movimiento en firme por el banco. Pido justicia, de lo contrario será la ley quien se encargará de que me devuelvan los 2000 euros que se ha quedado meta paro con ellos. Tengo todas las pruebas oportunas. Aquí está en pendiente y ya en firme el movimiento .

encima me dice por casino guru el responsable de megavatios que eso no es de ellos, esto es de risa. La justicia se encargará de verificar la verdad. Justicia pedimos devolución de 2000 euros

Good afternoon. Please I need help from you. I have more than 30,000 euros in my gaming account. I haven't been able to withdraw for three days, I'm already tired. I have requested more than 40 withdrawals and all back to the game account. Please help me. I'm already tired. I show some photos for you to see please.

Buenas tardes. Por favor necesito ayuda de ustedes. Tengo en la cuenta de juego más de 30000 euros. Llevo tres días sin poder retirar, ya estoy cansado. He solicitado más de 40 retiros y todos de vuelta a la cuenta de juego. Por favor ayudarme. Ya estoy cansado. Muestro algunas fotos para que veáis por favor.

Dear Javiercadiz,

Is there any official statement from your bank that the money has really been sent out and that the issue is on the casino's side? If yes, please forward it to nikolas.b@casino.guru. If not, please request a statement from them.

I have 32,000 euros in my gaming account. I haven't been able to withdraw for three days. I have already spoken to Megapari support, all they say is to wait and wait. All withdrawals come back to the gaming account. I ask for justice and my d

inero.

tengo en la cuenta de juego 32000 euros. Llevo tres días sin poder retirar. Ya he hablado con soporte Megapari, lo único que dicen es que espere y espere. Todos los retiros vienen de vuelta a la cuenta de juego. Pido justicia y mi d

inero.

Dear Javiercadiz,

We apologize for any difficulties you have experienced with withdrawing funds. Upon reviewing your account, we can confirm that you have successfully made withdrawals totaling €28,249.92.

Best regards,

MegaPari Team

Yes Yes . All done. Perfect. It's right. Today I was able to withdraw that amount of money 28,249.92 euros. Thank you so much

Si si . Todo solucionado. Perfecto. Es correcto. Hoy he podido retirar esa cantidad de dinero 28.249,92 euros. Muchas gracias

Dear Javiercadiz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru