Merlin Casino - El retiro del jugador se está retrasando debido a problemas con la cuenta.

I registered here quite recently. I regret it very much. This casino is a scam. I won a certain amount while playing slots and requested a withdrawal. I did not use the bonuses. The financial department service requested verification. I sent them documents by email. The next day they again requested documents, pretending that I had not sent them anything. I sent the documents again and uploaded them to the casino profile too. After that, they stopped responding to emails and disabled live chat. They violated all the verification and withdrawal deadlines set by them.

Я зарегистрировался здесь совсем недавно.Очень и пожалел.Данное казино-мошенники.Играя в слотах я выиграл определенную сумму и заказал на вывод средства.Бонусами не пользовался.Служба финансового отдела запросила верификацию.Я им отправил документы на электронную почту.На следующий день они опять запросили документы делая вид что я им ничего не присылал.Я опять выслал документы повторно и загрузил в профиль казино тоже.После этого они перестали отвечать на письма и отключили живой чат.Все сроки верификации и вывода средств установленные ими они нарушили

Hello chmo605,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Merlin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick