MostBet Casino - Los bonos del jugador no se acreditan en la cuenta.

Good evening, I registered at the betting house Mostbet after seeing it mentioned here on the Casino Guru site. I registered, selected the first deposit bonus of 125% and 120 free spins. Since November 28, I've been waiting for these bonuses to be credited to my account, but as of today, nothing has been resolved. I have contacted support several times and apart from not getting a response, they always tell me to wait between 24 and 72 hours. Well, this period has long since passed and I've sent the deposit receipt and the requested information seven times during this period. The support has been incredibly unhelpful and unclear. They mentioned a technical problem, but never in any case, at all the betting houses I have registered at, have I been so poorly served and helped to solve a problem as with my experience with Mostbet. I regularly bet and have not reloaded my account after this deposit, because the company does not inspire trust in its services. I am asking for help in solving this matter, as it has been very difficult for me to solve the problem on my own.

Thank you.

Best regards.

Boa noite, fiz registo na casa de apostas mostbet, depois de ver a mesma ser mencionada aqui no site casino guru. Registei-me selecionei o bónus de primeiro depósito, de 125% e 120 free spins. Desde o dia 28/11 que estou a aguardar por serem creditados os meus bónus na minha conta e até ao dia de hoje nada foi resolvido. Já contactei o suporte diversas vezes e além de não darem resposta, dizem sempre para aguardar entre 24horas e 72 horas. Ora, esse período já foi ultrapassado largamente e já enviei o comprovativo de depósito e os dados que me pediram por 7 vezes, durante este período. O suporte tem sido muito pouco prestável e esclarecedor. Falaram em problema técnico, mas nunca em caso algum, em todas as casas de apostas em que me registei, fui tão mal atendido e ajudado a resolver algum problema como na experiência com a mostbet. Sou apostador com alguma regularidade e não voltei a recarregar a conta depois desse depósito, porque a mesma não dá confiança nos seus serviços. Peço ajuda a resolver este assunto, uma vez que, comigo tem sido muito difícil resolver o problema.

Obrigado.

Cumprimentos

Dear TOPG2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, Dear TOPG2001 and Tomas!

Dear TOPG2001, thank you for telling us about the problem. We always strive to improve our users' experience and help you. Your request has been answered by the technical department:

"The user made a deposit on 2023-11-29 at 02:27:49 (UTC+3) in the amount of 25 EUR, but due to technical reasons did not receive the bonus under the "Bonus for the first deposit" promotion. As a compensation we credited the user on 2023-12-08 at 19:20:41 (UTC+3) with a CASINO bonus of 125% of the deposit in the amount of 31.25 EUR and on 2023-12-08 at 19:05:49 (UTC+3) we credited 250 freespins of 50 each in the game 3 Coins Egypt according to the terms of the promotion."

Please confirm that the issue has been resolved.

Best regards, Mostbet.

Thanks for the reply to MostBet Casino representative.

Dear TOPG2001,

I'll await for your confirmation the issue was resolved.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.