Mr Bet Casino - El jugador lucha por retirar su saldo.

Dear,

Goodnight!

I've been trying to withdraw an amount won at Mr Bet since 06/24/2022.

The platform requested account and payment verification. I promptly carried out everything that was asked. I sent several documents of different formats on different days.

Documentation was sent 6 times in that time and each time it was said "There was a problem with the verification."

I'm completely dissatisfied, because I bet believing in the platform and now I'm stuck with the money I won.

I hope it gets resolved as soon as possible.

Prezados,

Boa noite!

Estou desde o dia 24/06/2022 tentando sacar um valor ganho na Mr Bet.

A plataforma solicitou verificação de conta e de pagamento. Eu prontamente realizei tudo o que foi pedido. Enviei diversos documentos de formatos diferentes em dias diferentes.

O envio da documentação foi realizada 6 vezes nesse tempo e em todas as vezes foi dito " Houve um problema na verificação."

Estou completamente insatisfeita, pois apostei acreditando na plataforma e agora estou com o dinheiro ganho preso.

Espero que seja solucionado o mais breve.

Hello anysdias02,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Thank you anysdias02 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, anysdias02,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Bet Casino Team,

Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify their account?

Thank you in advance for providing the information.

Dear All, 

Right now we are asking the user to provide us with the bank statement with the certain transaction made to our casino visible.

Our apropriate department and support agents have been contacting contacting anysdias02 since she had issues with uploading right documents. 

As soon anysdias02 provides the right bank statement as proof of payment we can proceed with withdrawal reuqest. 

The user constantly refers to the transaction from the screenshot in the amount of 50 BRL from 20.06. Our responsible department revealed that this transaction was not the one. The sum and date are the same indeed, but perhaps the one we needed was made from the account of the user's partner. We are waiting for details directly from anysdias02.

Best regards, 

Mr.Bet Casino team 

Thank you for the explanation. Now it is clearer.

Dear anysdias02,

Are you please able to provide the casino with the required document/statement of the mentioned payment?

Dear,

good evening!

I will attach here the documents I attached to Mr Bet.

The 50.00 pix made on the 20.06th was through my account.

And it was only performed once on this day.

Attached is the proof of the website, summarized and detailed extract.

Prezados,

boa noite!

Vou anexar aqui os documentos que anexei para o Mr Bet.

O pix de 50,00 realizado no dia 20.06 foi através da minha conta.

E so foi realizado uma única vez neste dia.

Segue em anexo o comprovante do site, extrato resumido e detalhado.

Do you have your own bank account or do you have a joint account with another person (partner/husband)? Is there a possibility that the deposit was made from another bank account?

The casino maybe sees a different name stated upon this transaction. Therefore, it is necessary to verify it on the casino's side.

Not. I have no joint account with my husband!

We have the same last name because I'm married!

But joint account we never did.

Could Mr Bet inform me of the name of the Holder of the deposit and the Financial Institution that appears for them?

My husband and I have already checked the statements..

and the ONLY DEPOSIT VIA PIX ON THIS DATE IN THIS AMOUNT, was through my PAN bank.

I would like Mr Bet to be clearer in the requirement since proof.

Why not say the name of the Holder and the Financial Institution?

I'm waiting.

Não. Não tenho nenhuma conta conjunta com meu marido!

Temos o mesmo sobrenome pois sou casada!

Mas conta conjunta nunca fizemos.

Sera que a Mr Bet poderia me informar o nome do Titular do depósito e a Instituição Financeira que consta para eles?

Eu e meu esposo já verificamos os extratos..

e o ÚNICO DEPÓSITO VIA PIX NESTA DATA NESTE VALOR, foi através do meu banco PAN.

Gostaria que a Mr Bet fosse mais clara na exigência desde comprovante.

Porque não dizem o nome do Titular e a Instituição Financeira ?

Fico no aguardo.

Thank you for the information, anysdias02.

Dear Mr.Bet Casino Team,

Is the casino able to provide the player with the requested details and instructions? Could a responsible department contact her via email if it is not convenient for you to share sensitive information here?

Or, what is your proposal on how to resolve this situation and move forward, please?

Dear Branislav,

We transfered user's issue to the appropriate department. We also provided her with all necessary instructions and told her to check the certain transaction.

The user insists that the deposit was made from her account but our appropriate department cannot see the transaction in the statements user has sent to us. 

We'll keep you updated about this issue.

Best regards,

Mr.Bet Casino team

Dear,

Good Morning!

On yesterday's date you approved my account and then denied it.

This makes me understand that there is no criterion for the verification procedure.

I am extremely outraged by this lack of transparency and the lack of interest on your part in helping me at this stage!

You insist on saying that my case is with the appropriate department and that you are helping me with the case, but in fact you don't give me any pertinent solution to get this case resolved!

Every time you ask me the same thing and you are not clear about the information on the receipt.

"Ex: TUANY, THE PIX SENT IS IN THE NAME OF X PERSON, AND IT CAME FROM BANK Y."

How difficult is it for you to provide me with the pix information since you accepted the pix in someone else's name?

You imply that it may be in my husband's name, but he didn't make any pix on this day, of this value.

If your department can't find what I send, please tell me which transaction you find? Name of person, name of bank..

I would like you to inform me of the name of the person who appears in the deposit via pix and the financial institution since you insist on saying that it was not in my name or in the informed bank.

You released the receipt of the pix in the name of someone else and now you don't want me to withdraw it in my name and you don't even want to inform me of the person's name?

I await a return.

Prezados,

Bom dia!

Na data de ontem vocês aprovaram minha conta e em seguida deram como negada.

Isso me da entender que não existe critério nenhum para o procedimento de verificação.

Estou extremamente indignada com essa falta de transparência e a falta de interesse da parte de vocês em me ajudar nessa etapa!

Vocês insistem em dizer que meu caso está com o departamento apropriado e que estão me ajudando no caso, mas na verdade não me dão nenhuma solução pertinente para que este caso seja resolvido!

A todo momento vocês me pedem a mesma coisa e não são claros quanto as informações do comprovante.

"Ex: TUANY, O PIX ENVIADO ESTA NO NOME DE X PESSOA, E VEIO DO BANCO Y."

Qual é a dificuldade que vocês tem em me fornecer as informações do pix ja que vocês aceitaram o pix no nome de outra pessoa?

Vocês dão a entender que pode estar no nome do meu esposo, mas ele não fez nenhum pix neste dia, deste valor.

Se o departamento de vocês não conseguem localizar o que eu envio, me digam por gentileza qual é a transação que vocês localizam ? Nome da pessoa, nome do banco..

Gostaria que vocês me informassem o nome de quem aparece no depósito via pix e a instituição financeira já que vocês insistem em dizer que não foi em meu nome e nem no banco informado.

Vocês liberaram o recebimento do pix em nome de outra pessoa e agora não querem que eu saque em meu nome e nem querem me informar o nome da pessoa?

Aguardo um retorno. 

Dear anysdias02,

In the meantime, until the casino comes with an update - Could you please ask your payment method provider's (Pix) Customer Support to review this transaction on their side? Was it really deducted from your Pix account? Wasn't it credited back or reversed later? Can you please share with us an official statement/communication with Pix showing the results of their "investigation"?

Dear,

Good Morning!

I just got in touch with the bank.

The same informs that the pix left my account.

It was not returned.

Attached is the conversation.

I would like to remind you that there was only a single transfer in the amount of R$ 50.00 in the period from 06.19.2022 to 06.20.2022.

What may be happening is that due to the time difference between countries, the pix taken at 23:20 PM on 06.19.2022 was only debited on 06.20.2022 as shown on my bank statement.

Prezados,

bom dia!

Acabei de me comunicar com o banco.

O mesmo informa que o pix saiu da minha conta.

Não foi devolvido.

Segue em anexo a conversa.

Gostaria de relembrar que só houve uma única transferência no valor de R$ 50,00 no período de 19.06.2022 até 20.06.2022.

O que pode estar acontecendo, é que pela diferença de fuso horário entre países, o pix realizado as 23:20 PM no dia 19.06.2022 só foi debitado no dia 20.06.2022 como consta no meu extrato bancário.

Thank you, anysdias02, for all information.

Dear Mr.Bet Casino team,

Do you have any news regarding the player's issue? Could you please check the last provided information with the responsible department? Is there any payment/transaction not yet assigned to any player? For example, a payment from another date that could match the player's payment method details?

Dear All,

We once again reviewed the previously provided bank statement. We also contacted the payment provider in order to be 100% sure that the statement provided does not confirm the payment to us.

The provider has confirmed that this document does not show the transaction requested for verification.

For the final completion of verification, we ask the client to provide a bank statement, where the full name, account number, transaction number and amount, as well as the date and time will be clearly visible. According to our data, the deposit was made on 20.06.2022 02:21:33 UTC time.

We also asked our apropriate department for the further update regarding the issue. We'll let you know!

Best regards,

Mr.Bet Casino team

Thank you for your reply and additional information, Mr.Bet Casino team.

Dear anysdias02,

Do you have access to your casino account, please? Are you able to check your transaction history there? Did you use any other payment methods for depositing to the casino? If yes, can you please check all of these payment methods and deposits made to the casino through them?

The casino provided us with this information above:

"The user insists that the deposit was made from her account but our appropriate department cannot see the transaction in the statements user has sent to us."

Mr.Bet Casino's representative has not mentioned different personal data or an institution, it was only my opinion provided above. Moreover, the casino does not mention exclusively the Pix payment method.

We were also provided with the exact date and UTC time of the transaction and the data that the casino needs to verify the mentioned payment.

So, please, try to check your casino account, find all the necessary information and let us know about the news. I would also highly appreciate it if you could answer my questions.

We are looking forward to hearing from you soon.

Dear anysdias02,

I assure you that I always review all the data and files sent by players. However, I experienced (for example), and not only once, that the transaction history was not sorted by date. Therefore, I asked you the questions above. From some of the provided data, it is not clear if there are all deposits made to the casino in the screenshot. You sent me the same screenshot, now even without the dates and details. Also, it is not that easy to translate the text from a picture from Portuguese to English and it may cause discrepancies.

Dear Mr Bet Casino Team,

You mentioned that you asked your appropriate department for a further update regarding this issue and you will let us know.

Have you been contacted by this department regarding it? Do you have any updates?

It looks like the payment left the player's account and has not been returned. So, can you please provide us with more details? What is the issue?

If you would not like to share any details publicly, you can use my email (branislav.b@casino.guru).

Unfortunately, we cannot move forward without further details.

Thank you, anysdias02, for letting us know.

However, I would like to wait for news from the casino representative.

Dear All,

The user has not uploaded documents since 07/25/2022. We kindly ask anysdias02 to double-check her personal bank accounts. Perhaps she made a deposit from her other account.

Regarding the time, the payment could be made on 19.06, as there is a time difference from UTC.

The statement that user provided us before is for another bank account and cannot confirm the certain transaction. 

Best regards,

Mr.Bet Casino team

Alright, so let's get back a bit.

Dear anysdias02,

Please allow me to ask you a few questions to clarify the situation.

Do you use your Pix account as a separate account for making payments, or do you have any bank account(s) linked to your Pix account? Do you have only 1 Pix account or more?

If you have more bank accounts connected to the above-mentioned Pix account, is there a possibility that any of the linked bank accounts is a business account or that it belongs to another person? Is it possible you did this deposit via Pix using a linked bank account belonging to another person?

Do your casino account personal details exactly match the details from your Pix account and Pix statements? Do your Pix account data match personal details on the other documents that you provided to the casino before?

Dear,

Good evening!

In response to your question:

I only have TWO ACTIVE ACCOUNTS with PIX registration.

They are: BANCO NUBANK and BANCO PAN

The bank account in my MR BET registration is on NUBANK. Because it was the first bank through which I requested the first withdrawal in the amount of BRL 1,360.00 on 04/11/2022 being credited to my account on 04/13/2022.

I believe that because I made the deposit via PIX from another bank other than the one I requested the withdrawal from, which in this case is BANCO PAN that is IN MY OWNERSHIP, Mr Bet is not matching the information.

Because at the time of withdrawal on the Mr Bet platform, the BANCO PAN (bank where I performed the pix on the date of 06/19/2022) is not included as an option.

The pix performed was by the pan bank.

And I requested the withdrawal to the nubank bank.

All personal data I sent to MR BET are the same as the bank information provided.

I await the resolution

Prezados,

Boa tarde!

Respondendo ao seu questionamento:

Possuo apenas DUAS CONTAS ATIVAS com cadastro PIX.

São elas: BANCO NUBANK e BANCO PAN

A conta Bancária no meu cadastro da MR BET está no NUBANK. Pois foi o primeiro banco pelo qual solicitei a primeira retirada no valor de R$ 1.360,00 no dia 11/04/2022 sendo creditado na minha conta dia 13/04/2022.

Acredito que por eu ter efetuado o depósito via PIX de um outro banco sem ser o que eu solicitei a retirada, que no caso é o BANCO PAN que está em MINHA TITULARIDADE a Mr Bet não está casando as informações.

Pois na hora da retirada na plataforma Mr Bet, não consta o BANCO PAN (banco em que eu realizei o pix na data do dia 19/06/2022) como opção.

O pix realizado foi pelo banco pan.

E eu solicitei a retirada para o banco nubank.

Todos os dados pessoas que enviei para MR BET, estão iguais aos das informações bancárias fornecidas.

aguardo a resolução

Alright, I understand.

Did you also check detailed both your bank accounts? I mean like directly bank statements for all bank accounts linked to Pix and the mentioned dates/times of the transaction? (Not Pix transactions)

Did you provide the casino with the bank statement from Pan Bank that you shared with us here above? If yes, did it contain all the required data that the casino asked you for? Are you sure your whole names/surnames in your bank and Pix statements are completely the same as your personal data filled in upon registration in the casino?

Dear,

Good Morning!

I checked all my bank accounts and the ONLY TRANSACTION of this amount with this day and time information has already been sent here the receipt.

I have already informed the PAN account statement with all my data and transaction data.

And yes, all my data corresponds to the extract provided.

They are completely the same. What pisses me off the most is this.

I've done EVERYTHING and I'm just having problems with this Casino.

I've been trying to solve this for over TWO MONTHS in vain. Because Mr Bet is not clear and objective and still deceives me claiming that my documents were accepted and 4 days later says no.

I'M DISSATISFIED, UPSET AND WITHOUT HOPE that my problem will be resolved.

Mr Bet Casino, you are not dealing with children.

I'm of age and I would never fail to prove my bank details or my identity.

This subject is getting too long.. the deadline is being untenable and the answers without solution for me.

They always claim the same thing and the answer I've given a million times.

There is no other bank statement. There is no third party extract.

The transaction performed has already been proven SEVERAL TIMES.

I am even more indignant, that on Friday 08/19/2022 at 12:04 PM Mr Bet sent me an email with the following information:

''

VERIFIED ACCOUNT Congratulations! Your account has been successfully verified.

It's time to start your amazing journey at Mr.Bet! Get ready for fun, adventures and big wins.

Thank you for choosing Mr.Bet!

PLAY NOW ''

And there in the messages from Casino Mr Bet they sent me:

(follow in writing what was sent)

" Your documents have been verified. 2022-08-19 15:04:31

Congratulations! All your documents have been verified. Now you can really enjoy Mr. Bet. Place bets, get high winnings and withdraw money. Start right now!"

They updated my submission status with a green thumbs up.

(image attached)

Like who says it's all right. So I requested a withdrawal, trusting that they would make the payment, I didn't send any documents other than the pix receipt and pan bank statement.

And this morning, I received an email notice that my documents were rejected (the following is what was sent in writing):

"Your documents were rejected ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ GAMES MY ACCOUNT PLAY NOW

REJECTED DOCUMENTS Hello! Unfortunately, your documents did not pass the verification process.

Carefully review your documents and upload them again. For more details, go to the Verification section. Contact the support team at Mr. Bet in case of doubt. Stay in touch!

ACCESS THE WEBSITE "

I'M FULL OF THIS BAG!

I WANT A SOLUTION.

Attached are the images of what was said above.

Prezados,

Bom dia!

Verifiquei todas as minhas contas bancárias e a ÚNICA TRANSAÇÃO deste valor com estas informações de dia e hora ja foi enviado aqui o comprovante.

Ja informei o extrato da conta PAN com todos os meus dados e os dados da transação.

E sim, todos meus dados correspondem ao extrato fornecido.

São completamente iguais. O que me deixa mais irritada é isso.

Eu já fiz DE TUDO e só estou tendo problemas com esse Cassino.

Estou há MAIS DE DOIS MESES em vão, tentando resolver isso. Porque a Mr Bet não é clara e objetiva e ainda me ilude alegando que meus documentos foram aceitos e 4 dias depois diz que não.

ESTOU INSATISFEITA, CHATEADA E SEM ESPERANÇA de que meu problema será solucionado.

Mr Bet Cassino, vocês não estão lidando com crianças.

Sou de maior e jamais deixaria de comprovar meus dados bancários ou minha identidade.

Este assunto está se alongando demais.. o prazo está sedo insustentável e as respostas sem solução para mim.

Sempre alegam a mesma coisa e a resposta eu já dei um milhão de vezes.

Não existe outro extrato bancário. Não existe extrato de terceiros.

A transação realizada já foi comprovada DIVERSAS VEZES.

Estou mais indignada ainda, que na sexta feira dia 19/08/2022 as 12:04 PM a Mr Bet me enviou um email com as seguintes informações:

''

   CONTA VERIFICADA   Parabéns! Sua conta foi verificada com sucesso.

É hora de começar sua incrível jornada no Mr.Bet! Prepare-se para a diversão, aventuras e grandes ganhos.

Obrigado por escolher o Mr.Bet!

   JOGUE AGORA ''

E la nas mensagens do Cassino Mr Bet me enviaram:

(segue em escrito o que foi enviado)

" Seus documentos foram verificados. 2022-08-19 15:04:31

Parabéns! Todos os seus documentos foram verificados. Agora você pode aproveitar bastante o Mr. Bet. Faça apostas, obtenha altos ganhos e saque dinheiro. Comece agora mesmo!"

Eles atualizaram o status do meu envio com um sinal positivo em verde.

(envio em anexo a imagem)

Como quem diz que esta tudo certo. Então solicitei um saque, confiando que eles me fariam o pagamento, não enviei mais documento nenhum a não ser o comprovante de pix e extrato do banco pan.

E hoje pela manhã, recebi um aviso por email de que os meus documentos foram rejeitados (segue por escrito o que foi enviado):

"Seus documentos foram rejeitados ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌   JOGOS MINHA CONTAJOGUE AGORA

  DOCUMENTOS REJEITADOS Olá! Infelizmente, seus documentos não foram aprovados no processo de verificação.

Revise atentamente seus documentos e carregue-os novamente. Para saber mais detalhes, acesse a seção Verificação. Entre em contato com a equipe de suporte do Mr. Bet em caso de dúvidas. Mantenha contato!

  ACESSAR O SITE "

TO DE SACO CHEIO DISSO!

QUERO UMA SOLUÇÃO.

Segue em anexo as imagens do que foi dito acima. 

Dear anysdias02,

Do you please know what exact data were used upon the mentioned deposit? Was it processed directly from your Pix balance, or was it deducted from your bank account through Pix?

However, you send us only the same screenshots and I cannot see anything new here.

It does not matter if there is a time difference or not, the casino needs proof of this payment with specific data. The screenshots above do not confirm the deposit that the casino needs to verify. Your PAN Bank statement does not show the deposit made to the casino, and the casino requested a bank statement with the mentioned deposit visible with the required details. So, I recommend providing the casino with an official bank statement (.pdf) where the full name, account number, transaction number and amount, as well as the date and time will be clearly visible. According to the data shared by the casino, the deposit was made on 20.06.2022 02:21:33 in the amount of 50 BRL.

Are you please able to provide the casino with such a bank statement?

Dear Casino Guru,

Good Morning!

Since we are heading for 3 months of trying to withdraw the amount won on the platform and the fight is getting unsustainable, I made some bets on the Mr Bet platform with the balance I had.

The platform allowed me to bet, that is, to use the value in favor of betting.

If my account is not verified to withdraw the amount I requested, why can I use the amount to bet on the platform?

This to me, is a contradiction of the account verification administration.

If my account is not in compliance with withdrawal/withdrawal, it should not be for placing bets.

I have already sent ALL THE DOCUMENTS you asked for.

And I feel like I'm paddling against the tide and just wasting time.

I've already sent a pdf statement, bank screen print, pix receipt and you insist on saying that you don't check.

In other words, it's my word against yours and the Casino's.

It's too hard to keep trying to prove something that is very clear to me!

I have even connected to the CENTRAL BANK and it reports the same things that have already been reported here.

I will again be sending by email to Mr Bet all this dissatisfaction and difficulty in answering me.

I am still dissatisfied with the delay and the difficulty in helping me in the case.

Prezado Cassino Guru,

Bom dia!

Visto que estamos caminhando para 3 meses de tentativa em retirar o valor ganho na plataforma e a briga esta ficando insustentável, eu realizei algumas apostas na plataforma Mr Bet com o saldo que havia.

A plataforma me permitiu apostar, ou seja, usar o valor em favor de apostas.

Se a minha conta não esta verificada para retirada do valor que solicitei, porque eu consigo usar o valor para apostar na plataforma?

Isso para mim, é uma contradição da administração de verificação de conta.

Se minha conta não esta dentro das conformidades para saque/retirada, ela não deveria estar para realizar apostas.

Eu já enviei TODOS OS DOCUMENTOS que vocês me pediram.

E sinto que estou remando contra a maré e apenas perdendo tempo.

Já enviei extrato pdf, print de tela do banco, comprovante do pix e vocês insistem em dizer que não conferem.

Ou seja, é a minha palavra contra a de vocês e a do Cassino.

É difícil demais ficar tentando provar algo que para mim esta muito claro!

Já até me conectei ao BANCO CENTRAL e o mesmo informa as mesmas coisas que já foram informadas aqui.

Estarei novamente enviando por e-mail para a Mr Bet toda essa insatisfação e dificuldade em me atender.

Sigo insatisfeita, com a demora e a dificuldade em me ajudar no caso.

Dear anysdias02,

Last week I received another explanation from the casino and then the situation was explained in my previous post.

Your Pix statement does not have to confirm that the transaction was made from the connected bank account with your personal details, or that there is not another Pix account. And, your PAN Bank statement shows only a transaction made to Pix, which could have been made at any time on the 20th of June, 2022. These documents do not prove that the deposit in question was made in your name and from your bank account. Moreover, some of them were edited/cropped and not in .pdf form, as casinos usually require.

So, I dare to disagree - you did not send all the documents that the casino requested from you. This is the reason why it has been taking so long.

Please, do I understand correctly that you are unable to provide the casino with the requested document/data?

Dear anysdias02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Mr.Bet Casino Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru

Dear Casino Guru,

Is there an email I can send the files to?

Unfortunately I am unable to attach the pdf of the extract to this complaint.

The website says the file is too heavy.

In fact, it has been more than 1 month since the Casino has not responded or has not been asked to speak.

I go for 4 months without receiving my money!

The casino allows me to move money inside the casino (make bets), for that my account doesn't need to be verified.. but withdraw the money I won, I can't, because the account needs to be verified.

Finally, hypocrisy.

I will email the pdf of the bank statement again, as attached. Since I can't attach here

.

Caro Casino Guru,

Existe algum e-mail que eu possa enviar os arquivos ?

Infelizmente não consigo anexar o pdf do extrato nesta reclamação.

O site diz que o arquivo é muito pesado.

Inclusive, tem mais de 1 mês que o Cassino não dá nenhuma resposta ou não é solicitado para falar.

Sigo para 4 meses sem receber meu dinheiro!

O cassino permite que eu movimente o dinheiro dentro do cassino (faça apostas), para isso, minha conta não precisa ser verificada.. mas retirar o dinheiro que eu ganhei, eu não posso, porque a conta precisa estar verificada.

Enfim a hipocrisia.

Vou enviar por e-mail o pdf do extrato bancário novamente, como consta em anexo. Já que por aqui não consigo anexar

.

Hello, anysdias02,

Please use my email address mentioned above (branislav.b@casino.guru).

However, you should provide the casino with this document.

Once you do it and receive feedback from the casino, please let us know about it.

Looking forward to hearing from you soon.

Dear anysdias02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Mr.Bet Casino Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru