Mr Bet Casino - El jugador no puede retirarse.

Look at my problem is the following my husband made me an account to play in mr bet with my corresponding data. My name, date of birth and more. My husband recharged me with his card and gave me the initial charge of 24,000 Chilean pesos and I won 550,000 For withdrawal, the issue is that at the time of making the withdrawal process ... mr bet does not want to pay me the withdrawal because they say that it has to be my account, not my husband's, or the account that I sent they cannot pay .. I sent them photos of cni on both sides plus a photograph of me plus my checking account number and they tell me that the account is wrong, the form of payment because it records my husband's ID number and not mine, what can I do? I already sent you my data and account number when you only have to modify the number of rout because the other data is all in order

mira mi problema es el siguiente mi marido me hizo una cuenta para jugar en mr bet con mis datos correspondientes .mi nombre fecha de nacimiento y mas .mi marido me recargo con su tarjeta y me regalo la carga inicial de 24000 pesos chilenos y gane 550000 para retiro.el asunto es que en el momento de hacer la gestion de retiro ..mr bet no me quiere pagar el retiro por que dicen que tiene que ser mi cuenta no la de mi marido o sea la cuenta que yo envie no me pueden pagar ..les envie fotos de cni por ambos lados mas fotografia mia mas mi numero de cuenta corriente y me dicen que la cuenta esta mal la forma de pago por que registra el numero de dni de mi marido y no la mia que puedo hacer yo ya les mande mis datos y numero de cuenta cuando solo hay que modificar el numero de rut por que los otros datos estan todos en regla

Hello Pamela,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Does your household own only 1 account or your husband has one too? Is the card he used on a shared account or it is only on his name? Did the casino try to verify you both or it was rejected right away? Did you use any bonus while you were playing?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

mr bet's account is mine and my husband has his own but we both use the same card my husband recharges me money to play but they tell me it has to be my personal account..I am additional to him I have the same card but It is the same account ... only in this case he did not win, I won

la cuenta de mr bet es mia y mi marido tiene la de el propia pero ambos ocupamos la misma tarjeta mi marido me recarga dinero para jugar pero me dicen que tiene que ser mi cuenta personal..yo soy adicional a el tengo la misma tarjeta pero es la misma cuenta..solo que en este caso el no gano gane yo

See if I would like to give you a recharge with my card so that you can play and try your luck, I do it, but it is your account or not. And if you win, it is not what you win. is what I think so I did it with my wife ... but I loaded my account and the prize has to go back to my account I don't know why they ask her for an account that belongs to her if it is the same she is additional and It is the same account number and I am the owner

mire si yo le quisiera regalar una recarga con mi tarjeta para que juegue y pruebe suerte lo hago pero es su cuenta o no .y si gana es lo que usted gano no. es lo que yo pienso asi lo hice yo con mi esposa...pero cargue con mi cuenta y el premio tiene que volver a mi cuenta no se porque a ella le piden una cuenta que pertenezca a ella si es lo mismo ella es adicional y es el mismo numero de cuenta y yo soy el titular

Dear Pamela,

Please note that most casinos do not allow multiple accounts from the same household. Could you please advise if you have both used any bonus?

if the welcome bonus my husband charged my casino account 16000 and they gave me double

si el bono de bienvenida mi marido me cargo a mi cuenta de casino 16000 y me dieron el doble

But did your husband use the welcome bonus too? Or was it used only on your account?

My husband has an account independent of mine with his data, I have my own, the only thing that I do not have a bank account, yes. That is why he charged me money so that I could play independently with him ... the bank account is the same falabella I have an additional card but it is the same bank account

mi marido tiene una cuenta independiente a la mia con sus datos yo tengo la mia propia lo unico que yo no tengo cuenta bancaria el si .por eso el me cargo dinero para que yo jugara independiente a el...la cuenta bancaria es la misma falabella yo tengo una tarjeta adicional pero es la misma cuenta bancaria

Dear Pamela,

The importance is now on the bank account which was used for the deposit - it is only your husband's account or you are the owner there too? Unfortunately, if you are not an owner on that account there isn't anything we are able to do. It is a strict casino policy that you have to use your own payment method.

Looking forward to your answer.

Dear Pamela,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.