Mr Sloty Casino - El retiro del jugador no ha sido procesado.

I've been waiting for my payout for almost exactly four weeks now. I opened the casino regularly about every two to three days and asked via the chat how far my payout was progressing, I wanted to point out the processing time of 7 to 21 days and have accepted that so far. But now I think that it's just a content tactic. I've also read through several reviews on the internet and there aren't just bad ones, I deposited with a bonus that was also successfully implemented without exceeding the maximum bet. Unfortunately I have only saved chat logs for about a week but it shows that the payout has been in process for several weeks point please help me to get my money thank you and best regards

Ich warte nun seid ziemlich genau vier Wochen auf meine Auszahlung. Ich habe regelmäßig so ca alle zwei bis drei Tage das Casino geöffnet und über den Chat gefragt wie weit meine Auszahlung im Gange ist, ich wollte jedes Mal auf die bearbeitungszeit 7 bis 21 Tage hingewiesen und habe das bisher auch akzeptiert. Aber nun glaube ich mittlerweile dass es nur eine inhaltetaktik ist ich habe mir auch mehrere Bewertungen im Internet durchgelesen und es gibt nicht nur schlechte, ich habe mit einem Bonus eingezahlt die sind auch erfolgreich umgesetzt ohne in maximal Einsatz zu über steigen. Leider habe ich chatprotokolle erst seit ca einer Woche gespeichert aber darin ist ersichtlich dass die Auszahlung seit mehreren Wochen im Bearbeitung ist Punkt bitte helfen sie mir mein Geld zu bekommen vielen Dank und liebe Grüße

Dear mecklenbrauck80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Which bonus did you activate, please?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Many thanks for your help.

No I have not yet paid out at this casino.

Yes, my account has successfully completed the KYC verification. I made an instant deposit and claimed a ñ200% bonus. The chat logs of the last few days follow

Vielen Dank für ihre Hilfe.

Nein bisher habe ich noch nicht ausgezahlt in diesem Casino .

Ja mein Account hat die KYC Verifizierung erfolgreich abgeschlossen. Ich habe per sofort Einzahlung eingezahlt und eineñ200% Bonus in Anspruch genommen. Die chatprotokolle der letzten Tage folgen

Thank you for your reply, mecklenbrauck80. Could you please advise which payment method to withdraw your winnings have you opted for?

Also, what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I requested the payment via bank transfer, exactly as I had deposited.

The status of the payout is. ,,In Progress,,

Die Auszahlung habe ich per Banküberweisung beantragt,genau wie ich eingezahlt hatte.

Der Status der Auszahlung ist. ,,in Bearbeitung,,

?

What is the further procedure? So slowly I think I will never see Dalen win ....

Wie ist den das weitere Vorgehen? So langsam denke ich ich werde dalen Gewinn niemals sehen ....

Thank you very much mecklenbrauck80 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello mecklenbrauck80,

I will assist you with the complaint from now on. Let me contact the casino to see how I can help.

I would like to invite representatives of Mr Sloty Casino into this complaint in order to help us resolve this withdrawal issue.

Mr Sloty Casino, what is causing the delay with the withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

And subsequently? It can't be that the casino can go on with it and get away with this scam

Und anschließend? Es kann doch nicht sein das das Casino damit weiter machen kann und mit dieser Masche durch kommt

Dear mecklenbrauck80,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.