MyCasino CH - Las ganancias del jugador no han sido recompensadas.

Deleting bets during a game and thus losing a bet of 5 or 12 numbers at a maximum of 5000. During a game, bets are deleted because the system wins.

Изтриване на залозите по време на игра и така губя залог от 5 или 12 числа при махсимум 5000 .По време на игра истриват залозите защото системата е печелифша.

Dear Rozalin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Rozalin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much for responding, I can't tell you the day, date and time, but on 2 occasions it happened that my bets were canceled. Live roulette from Lucerne casino the table is 1 to 5000 these are big bets after I have 12 numbers of 32 francs per number the bet corresponds to the table I play my number comes out but the bets are removed I thank you again for responding but I will not play there stop the case to end. Greetings Rosalyn.

Благодаря ви много за това че се отзовахте аз не мога да, ви кажа ден дата и час но на 2 пати ми се случи ми премахват залозите. Жива ролетка от казино Люцерн масата е 1 до 5000 това са големи залози след като имам 12 числа по 32 франка на число залога отговаря на масата която играя излиза ми числото но залозите са премахнати аз още веднаж ви благодаря че се отзовахте но аз повече няма да играя там спрете случая да приключи. Поздрави Розалин.

Do I understand correctly that your bets have been rejected and funds returned back to your active balance?

Bets rejected from casino BAHIGO Thank you from the bottom of my heart, hopefully such things will not happen.

Залаганията са отхварлени но баланса не ми е, вазстановен няма значение прекратете залбата аз няма повече там да играя има много други хубави казина благодаря ви за отзоваването нека случая да приключи затова по някога човек носи обица на ухото си благодяря че ми помогнахте и си вземах сумата от казино BAHIGO Благодаря ви от Сърце дано в бадеще да не се случват такива работи.

When those bets got rejected, were they put back into your active balance?

No The bets were up but the balance was not restored I thank you once again let's end the case forever man is not studying while he is alive and can not again, learn.

Не Залозите бяха варнати но баланса не беше вастановен аз благодаря още веднаж нека да приключим случая завинаги човекнсе учи докато е жив и не може пак да, се научи.

Could you please forward your game history to petronela.k@casino.guru?

Dear Rozalin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.