MyStake Casino - El jugador no puede depositar debido a problemas de verificación.

When I attempt to make a deposit, it requests that I verify my bank, but it only provides Irish or Dutch options, neither of which I have an account with.

Regarding residential verification, I don't have any bills that prove ownership of anything, and I'm uncertain whether using some form of municipal registry which states my residence would suffice, as I currently live with my parents.

Cuando voy a hacer un depósito, me pide verificar mi banco y solo tiene opciones irlandesas u holandesas del que no tengo cuenta.

En cuanto a la verificación de residencia, no tengo alguna factura que demuestre que soy propietaria de nada, y no se si serviría usar algún tipo de padrón municipal que diga donde resido, ya que vivo con mis padres.

Hello ainhoamontesdeoca07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you register in the casino? Did you ever deposit there? Do you have any real money balance on your casino account?

Please note that if you did never deposit there and already experiencing issues, I would recommend to chose a different casino as only other issues might come up in the future.

Looking forward to your answer.

Regards,

Nick

Dear ainhoamontesdeoca07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much for the help, for those who have the same problem with the registry document it works perfectly, it gives a few errors when depositing money but I suppose it will be normal.

Muchas gracias por la ayuda, para los que tengan el mismo problema con el documento del padrón sirve perfectamente, da unos cuantos errores al depositar dinero pero supongo que será normal.

Hello ainhoamontesdeoca07,

Do I understand it correctly that the issue has been resolved?

Yes, thank you very much for the help

Sii, muchas gracias por la ayuda

Dear ainhoamontesdeoca07,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru