MyStake Casino - El jugador no puede reabrir una cuenta de casino cerrada.

Good evening, I requested to close a gaming account on my stake due to personal reasons. When I contacted support to reopen it, I was told that it's no longer possible, and I'm also unable to create other accounts. Can this problem be resolved? It seems absurd to me that the same account cannot be reopened if there weren't any major issues.

Buonasera ho chiesto di chiudere un account di gioco su my stake per mie motivazioni personali,conttatando l'assistenza per riaprirlo dicono che non è più possibile,e sono anche impossibilitato a creare altri account.Il problema puo essere risolto ?. Mi sembra una sciocchezza il fatto ché uno stesso conto non possa essere riaperto se non ci sono stati grandi problemi

Dear iadarestalucio96,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Unfortunately, we cannot compel casinos to reopen your account.

We believe casinos have the right to close your account at any time for any reason as long as they don't withhold your funds unfairly. This means the casino also can refuse you as a customer or keep your account closed.

We strongly advise against trying to create other accounts in any online casino unless specifically allowed by the casino.

Please let me know if there is anything else I haven't considered in this situation, or if there is anything else I might help you with, otherwise, your complaint will be rejected.

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

NO there was no credit on the account.So my experience on my stake ends here!!!

NO non c'era credito sul conto.Quindi la mia esperienza su my stake finisce qui !!!

I wish I could be of more help. I’m sorry we couldn’t help you resolve this case, but please do not hesitate to contact us if you run into issues with any online casino in the future. For the abovementioned reasons, I will now close this complaint. Thank you for your understanding.