MyStake Casino - El jugador quiere desactivar el bono activado.

I accidentally activated the gift bonus that you get after playing for a while, how can I deactivate it?

Activé el bono de regalo que te dan cuando jugas un rato sin querer, cómo lo puedo desactivar?

Hello Eledu09,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to cancel your bonus within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, my account has Gmail verified, the identification does not, I verified Gmail today 10/22, I tried to cancel the bonus from my account but I couldn't and this is the first time I have spoken to the casino

Hola, mi cuenta tiene verificada el Gmail, la identificación no, el Gmail lo verifique hoy 22/10, intenté cancelar el bono desde mi cuenta pero no pude y esto es la primera vez q hablo con el casino

Hello Eledu09,

What did the casino tell you when you asked them to cancel the bonus?

Dear Eledu09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.