MyStake Casino - El jugador tiene problemas para completar la verificación de la cuenta.

hi I tried to open a gaming account on this casino by typing my email address wrong at the opening. I tried to reopen a new gaming account with the correct email but it told me that my document that I had previously attached to the account had already been used. I have tried several times to contact customer service but without ever succeeding also because I do not master the English language and they only answer in English can you help me?

salve ho provato ad aprire un conto gioco su questo casino sbagliando a digitare il mio indirizzo email all aperture . ho provato a riaprire un nuovo conto gioco con l email corretta ma mi diceva che il mio documento che avevo allegato al conto in precedenza era gia stato usato. Ho provato piu volte a contattate il servizio clienti ma senza mai riuscirci anche perche non padroneggio la lingua inglese e loro rispondo solo in inglese potete aiutarmi?

Dear lucaleo87,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue in the casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did you try to explain to the casino the reason why you opened the second account?

Did you deposit and play in either account in the casino?

Was the rest of your personal information you entered in the casino correct?

Thank you very much in advance for your reply.

Best regards,

Tomas

hi tomas i tried to contact them and explain the situation but they kept turning the thing between customer service and new openings they have two separate departments from what i understand.i never paid!!! so never played! because the account could not be verified. all my data and identification documents were mine, in the first account I had the wrong email so I could not verify the email, in the second account I was told that my identification document had already been verified for the previous account but I could not verify it by email because the address was wrong

ciao tomas ho provato a contattarli e a spiegare la situazione ma continuavano a girare la cosa tra servizio clienti e nuove aperture hanno due reparti separati da quanto ho capito.non ho mai versato!!! quindi mai giocato! perche non si poteva verificare l accout.tutti i miei dati e i documenti di riconoscimento erano i miei,nel primo account avevo sbagliato email quindi non potevo verificare l email,nel secondo conto mi è stato detto che il mio documento di riconoscimento era stato gia verificato per il precedente conto ma nonpotevo verificarlo tramite email perche l indirizzo era sbagliato

Dear lucaleo87,

Did you suggest to the casino to change the email address for your original account to the correct email address?

Could you please forward the communication (emails, chat transcripts) between you and the casino to my email address at tomas@casino.guru?

Dear lucaleo87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your email. I apologize for not replying sooner.

Did the casino understand you didn't open the multiple accounts on purpose?

Did the casino help you to restore at least one casino account so you can use it with your current email address?

Please let me know. I'll await your reply.

I have not had a response from the casino, after their request for the user of both accounts, but I only remembered the one of the account with the correct email.

non ho piu avuto risposta dal casino ,dopo la loro richiesta di user di entrambi i conti ,ma io ricordavo solo quello del conto con l email corretta.

Dear lucaleo87, did the casino tell you you cannot play with them anymore, or did they explain under which circumstances you can continue using your account?

Is your login information for your first account saved somewhere on your computer or in your browser?

I'll await your reply.

Dear lucaleo87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.