MyStake Casino - El retiro del jugador se retrasa debido a una verificación sin terminar.

Hello, I tried to make a withdrawal but it keeps getting rejected... They asked me for photos of the cards used to deposit,

and only one of them doesn't have my name on it, but it's mine. Then they asked for a bank statement, I sent it but still nothing.

PLEASE HELP ME... I deposited 9000 euros, and I would like to withdraw at least this 6600€.

Thank you.

Buongiorno , ho provato a prelevare ma mi viene sempre rifiutato … mi hanno chiesto le foto delle carte usate per depositare ,

e solo ad una manca il mio nome sulla carta , ma è mia , allora mi hanno chiesto l’estratto conto , l’ho inviato ma nulla

AIUTATEMI … ho depositato 9000 euro , e vorrei prelevare almeno questo 6600€

grazie

Dear Dario1984,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have all your cards been successfully verified apart from one that does not have your name on it? Is there no name on this card at all?

Does the bank statement you sent to the casino show that the card belongs to you? Have you checked if the bank statement shows your personal information as well as the number of the card you used for depositing to the casino?

When was the last time you contacted customer support regarding your verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening

all the cards are in my name, one is missing the name because it is a debit card and a cash card, yesterday I sent a statement of the card, they told me to wait 48 hours

Tomorrow I'm going to the bank to make a PDF extract where the card transactions and my name are shown

in your experience with MYSTAKE CASINO, can it be solved by waiting or have I been scammed?

Thank you

Dear Dario,

I JUST RECEIVED THIS EMAIL FROM

SITE

Thanks for your email.

For proper verification, please provide us with a bank statement containing the owner's name and at least the last four digits of the card number.

If the statement does not contain the information mentioned, please provide us with proof of deposits made on our website.

Please note that the declaration should be in PDF format

official and issued in the last 90 years

Buonasera

tutte le carte sono intestate a me , ad una manca il nome perché è un bancomat e carta debito , ieri ho inviato un estratto conto della carta , mi hanno detto attendere 48 ore

domani mi reco in banca per fare un estratto in pdf dove si evincono le transazioni della carta e il mio nome

secondo la vostra esperienza con MYSTAKE CASINO, si risolve anche aspettando o mi hanno truffato ?

grazie

Caro Dario,

POCO FA MI ARRIVA QUESTA MAIL DAL

SITO

Grazie per la tua email.

Per una verifica corretta, ti preghiamo di fornirci un estratto conto emesso dalla banca contenente il nome del proprietario e almeno le ultime quattro cifre del numero della carta.

Se la dichiarazione non contiene le informazioni menzionate, ti preghiamo di fornirci la prova dei depositi effettuati sul nostro sito web.

Tieni presente che la dichiarazione dovrebbe essere in formato PDF

ufficiale ed emessa negli ultimi 90

Based on our experience, the verification process at MyStake Casino can be resolved by submitting all required documents in a timely manner and in the correct format. Once your documents meet all the necessary criteria, your account will be verified, and you will receive your rightful winnings.

Have you provided the bank statement to the casino? Were you asked to submit some other documents as well? What is the current status of your verification procedure?

Good evening

I received an email where they ask for the photo of the card again with my relative document... in the meantime I sent the bank statement

Buonasera

mi è arrivata una mail dove richiedono di nuovo la foto della carta con relativo mio documento .. nel frattempo ho inviato estratto conto

Please forward me the email communication between you and the casino customer support that is relevant to the investigation of your case at veronika.l@casino.guru.

Dear Dario1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, suddenly they closed my account

I can't get in anymore

salve improvvisamente mi hanno chiuso il conto

non riesco più ad entrare

Have you received any email from the casino after your account was closed? If you have, please forward it to me at veronika.l@casino.guru.

Were you able to successfully complete your verification before the casino closed your account?

What was the balance in your account when the casino closed it?

Dear Dario1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.