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Indole company , I made a withdrawal 3 days ago and it has not yet been deposited , they say that it was not approved by the platform , I ask for proof of the transaction they refuse to send it , they say that I have to wait 10 days where this has already been seen , and no time to receive our deposit and immediate time not even blink the money is in the casino now to withdraw and 10 days ??? Pessssiiimaaaaaaa platform!!!! It is far from standing out as a betting platform, the worst of which is RABONA, two garbage platforms.

Empresa de ma indole , fiz um saque a 3 dias ainda nao foi depositado , eles falam que na foi aprovado pela plataforma peço comprovante da transação eles se negam a enviar , falam que tenho que aguarda 10 dias onde ja se viu isso , sendo que nao hora de receber nosso deposito e imediato da tempo nem de piscar o dinheiro ta no cassino agora pra sacar e 10 dias ??? Plataforma pessssiiimaaaaaaa !!!! Esta longe de se destacar como uma plataforma de apostas , a pior essa e RABONA duas plataformas lixo.

Dear GG1001,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear GG1001,

Based on our records, we can see that your funds were credited to your bank account on the same day you registered, and were released to you in several instalments.

I didn't receive anything and now I checked the balance and returned to the platform

Nao recebi nada e agora verifiquei o saldo voltou para plataforma

Review your records because not even the platform support can provide correct information !!

Reveja seus registros pois nem o suporte da plataforma consegue prestar uma informação correta !!

Dear GG1001,

We see some of the withdrawals were reversed.

Unfortunately, we do not know the exact reason, as there can be many.

May we please see in your account, a bank statement with a deposit seen in order to be sure you specified right bank account details?

Dear GG1001,

Have you received your withdrawal from the casino yet?

Sim

Dear GG1001,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru