NineCasino - La cuenta del jugador ha sido cerrada.

This casino scammed me with questions to make me look like a gambling addict and closed my account before i get my withdrawal,

i sent them all the documents , i reverified my account ,

they stopped communicating via email and in the support team agents say different things all the time , making me send again and again all the documents they already have , its almost 1 month and i still havent got my money. This casino is the biggest scam of them all , and the WORST support team i have EVER seen, stay away if you value your money.

Dear markalex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino withheld your winnings on your casino account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear markalex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have provided all the documents that have been requested, they constantly fail to deposit money into my account, the casino has no right to decide to close my account for an incorrect or incomprehensible answer from my side, and even if it does, it cannot refuse to give me my last winnings 1 month later.

A lawyer will handle the matter.

The service and the time it took to resolve this issue is the worst I've seen at ANY casino in the past year. I hope they are punished accordingly for the illegal theft of my winnings.

Έχω δώσει όλα τα εγγραφα που μου εχουν ζητηθει , διαρκως αποτυγχανουν να κανουν καταθεση χρηματων στο λογαριασμο μου , δεν εχει κανενα δικαίωμα το καζινο να αποφασισει για μια λανθασμενη η μη καταννοητη απαντηση απο πλευρας μου να μου κλεισει το λογαριασμο , ακομα και εαν το κανει αυτο , δεν μπορει 1 μηνα μετα να αρνηθει να μου δωσει τα τελευταια κέρδη μου.

Το ζητημα θα το αναλαβει δικηγορος.

Η εξυπηρετηση και ο χρονος περατωσης του πρπβληματος αυτου ειναι ο χειροτερος απο ΟΤΙ καζινο εδω και 1 χρονο εχω δει , ελπιζω να τιμωρηθουν αναλογα γισ την παρανομη κρστηση των κερδων μου.

This money was clean without using a bonus, on Playson slots, where the RTP was achieved and I was returned 580 euros. They tried to transfer the money 10 days ago and their bank returned it, justifying it as a "system failure".... I gave them a second bank, and there is still a wait....

I managed to communicate via email, but they blame me for my bank having a problem, while I have contacted them and there is absolutely no problem with my account. Either they refuse to send the money, or they don't know how to deal with this problem. THE WORST CASINO OF ALL TIME....the worst service....the worst scam...I know you can't close it, rate it 0 so no one goes there again...you rate it high.....it's the worst I've seen.

Τα χρηματα αυτα ηταν καθαρα χωρις χρηση bonus , σε playson slots , οπου επιτευχθηκε το rtp και μου επεστρεψε 580 ευρω. προσπαθησαν πριν 10 ημερες να κάνουν μεταφορα τα χρηματα και η τραπεζα τους τα επέστρεψε πισω , το δικαιολογξσαν ως "συστημικη βλαβη".... τους εδωσα και δευτερη τραπεζα , και υπαρχει ακομα αναμονη....

καταφερα να επικοινωνήσω μεσω email, αλλα μου ριχνουν την ευθυνη οτι εχει προβλημα η τραπεζα μου , ενω εχω επικοινωνησει μαζι τους και δεν υπαρχει κανενα απολυτως πρόβλημα στο λογαριασμο μου. ειτε αρνουνται να στειλουν τα χρηματα , είτε δεν ξερουν πως να αντιμετωπισουν το πρόβλημα αυτο . ΤΟ ΧΕΙΡΟΤΕΡΟ ΚΑΖΙΝΟ ΟΛΩΝ ΤΩΝ ΕΠΟΧΩΝ....η χειροτερη εξυπηρετηση....η χειροτερη εξαπατηση...το γνωριζω οτι δεν μπορειτε να το κλεισετε , βαθμολογηστε το με 0 να μην ξαναπαει κανενας εκει...που το βαθμολογειτε και ψηλα.....οτι χειρότερο εχω δει ειναι.

After almost 2 months, 2 unsuccessful attempts, according to their claims, while they have all the documents they legally require from me and while I have given them 10 times already, they refuse to pay my money, saying that I am sending them wrong information (no such thing is true, not even a joke)!!! BIG FRAUD AND FRAUD BY Ninecasino!!!! THE MATTER WILL BE TAKEN BY A LAWYER, and the casino will be held accountable in court.

Μετα απο σχεδον 2 μηνες , 2 αποτυχημενες ηδη κατα τα λεγομενα τους προσπαθειες , ενω εχουν ολα τα εγγραφα που νομιμως απαιτουντσι απο μενα κσι ενω τους τα εχω δωσει 10 φορες ηδη , αρνούνται να πληρωσουν τα χρηματα μου λεγοντσς οτι τους στελνω λαθος πληροφοριες (δεν ισχυει κατι τετοιο ουτε για αστειο) !!! ΜΕΓΑ ΑΠΑΤΗ ΚΑΙ ΕΞΑΠΑΤΗΣΗ ΤΟ Ninecasino !!!! ΤΟ ΘΕΜΑ ΘΑ ΑΝΑΛΑΒΕΙ ΔΙΚΗΓΟΡΟΣ , και το καζινο θα λογοδοτησει στη δικαιοσύνη.

NEWS UPDATE : After 1,5 month , there is no documentation or proof that they have deposited the money,

i am still waiting days and weeks pass by and the casino does not send the money.

This is an obvious fraud and i will legally pursue them , their support and payment team are very slow

and they do not efficiently deal with the matter. An attorney is going to lead this case from next month.

CLOSE THIS CASINO , ITS A SCAM !

Dear markalex,

Please understand that at this stage of your complaint, we depend on the information and proof you supply.

Without sufficient evidence or description of the problem, we might not proceed with the complaint and it will be rejected.

Please read my previous reply and try to assist by replying to my questions.

Thanks in advance for your cooperation in this matter.

After 1.5 months, I finally received the last withdrawal today!!!

Because they had closed my account, they were unable to successfully send me 3 times.

the money, the problem was successfully solved.

You can close the case.

Thanks.

Μετα απο 1,5 μήνα , επιτέλους σήμερα πήρα την τελευταία ανάληψη !!!

Επειδή είχαν κλείσει το λογαριασμό μου , δεν μπορούσαν επιτυχώς επι 3 φορες να μου στείλουν

τα χρήματα, το πρόβλημα λύθηκε επιτυχω΄ς.

Μπορείτε να κλείσετε την υπόθεση.

Ευχαριστώ.

Dear markalex,

We're glad to hear that your payouts reached you. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru