Nomini Casino - La cuenta del jugador fue bloqueada.

Hello. I registered at the nomini casino recently, I made some deposits and everything was normal. However, I got some winnings (no bonus), and I asked for the withdrawal and I asked through the live chat where I could send the documents to withdraw 1000 euros .responded that in principle there would be no need for documents.

However, the next day they sent an email confirming that the withdrawal was being processed and that I would receive my withdrawal shortly.

Then, they sent an email saying that I needed to send personal documents for verification, and after some difficulties and a lot of bureaucracy to deliver my documents, I received another email saying that it was delivered to the financial department and that I would then have to hope it will all be resolved soon.

However, I decide to go to the casino website again and to my surprise that the account is closed, not being able to access it.

After this situation, and asking for information by email, they never answered me again, after several attempts and messages, they just didn't answer me and they don't answer me. There is also a situation, which probably could have caused a problem, because when I registered at the casino, I did it in Ireland, which is currently where I live, through an Internet connection at my house. After depositing, playing and winning some money, I asked to withdraw, always using the same internet connection. The next day, through my mobile internet, after visiting some sites that are blocked on my phone number (phone number ), had the vpn on and forgot to turn it off, and visited the nomini casino in the meantime. That's why they also sent me emails telling me to avoid using the vpn because it would be against casino rules. But it's worth remembering that from registering at the casino to the withdrawal request, everything was done on the same internet connection I have at my home in Ireland. I would like the casino guru to help me as they have done before to try to unblock this situation, because it was through the rating that you gave on your site, which is as perfect, and I honestly feel. there's nothing perfect.

I am waiting for your opinion.

Olá.Registei-me no nomini casino recentemente,fiz alguns depósitos e estava tudo normal.entretanto,obtive alguns ganhos(sem bônus),e pedi a retirada e pedi através do live chat onde poderia mandar os documentos para efetuar o levantamento de 1000 euros.responderam que em princípio não seria preciso documentos.

Entretanto,no dia seguinte enviaram um e-mail a confirmar que o levantamento estava a ser processado e que brevemente iria receber o meu levantamento.

De seguida,enviaram um e-mail a dizer afinal que precisava de mandar documentos pessoais para verificação,e após algumas dificuldade e muita burocracia para entregar os meus documentos, recebi outro e-mail dizendo que estava entregue ao departamento financeiro e que teria então de aguardar que brevemente iria estar tudo resolvido.

Entretanto,decido ir ao site do casino outra vez e qual é o meu espanto que a conta encontra-se fechada, não conseguindo ter acesso.

Após essa situação,e pedir informações por e-mail ,nunca mais me responderam, após várias tentativas e mensagens,simplesmente não me responderam e não me respondem. Há também uma situação,que provavelmente poderá ter originado algum problema,pois quando fiz o registo no casino,fiz na Irlanda que é atualmente onde tenho residência, através de ligação de Internet na minha casa. Após ter depositado,jogado e ter ganho algum dinheiro ,pedi a retirada, sempre através da mesma ligação de internet .No dia seguinte , através da minha internet móvel, após visitar alguns sites que estão bloqueados no meu número de telefone (número de telefone português),tínha o vpn ligado e esqueci-me de desligar, e visitei o nomini casino entretanto. Por isso também me mandaram emails reportando que evitasse usar o vpn porque seria contra as regras do casino. Mas convém lembrar que desde o registo no casino atė ao pedido de retirada foi tudo feito na mesma ligação de internet que tenho na minha casa na Irlanda. Gostaria que o casino guru,me pudesse ajudar como já o fizeram anteriormente a tentar desbloquear está situação,pois foi através da classificação que vocês deram no vosso site,que está como perfeita,e sinceramente sinto-me.enganado pois o nomini para já não tem nada de perfeito.

Fico a aguardar a vossa opinião.

Hello Bufalo42,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may sometimes block your access to your account until the whole process is finished. Also please note that as long as you did not have any additional advantage in the casino by using VPN, it shouldn't be a reason for the casino not to pay you out any balance you have there.

Looking forward to your answer.

Regards,

Nick

Good Morning. The process started on Tuesday, September 6th, the day after I requested the withdrawal on Monday, the 5th. I sent my citizen card through a link that the casino sent me by email, and also several documents for address verification, such as bank statements and other related papers to confirm my address here in Ireland. They asked for more documents with the full name, but I didn't have one with my current address, but I sent another one, a government document with the name complete, but with my old address, also in Ireland. The next day, I entered the casino and forgot that I had the vpn on, and I played for a while, but I didn't get any winnings, I even spent my balance that had approx. 400 euros, but this was the day after I asked for the withdrawal.on wednesday, i wanted to log into the account and it was closed. verified or not.

Bom dia. O processo começou na terça feira,dia 6 de setembro,no dia seguinte após ter requerido o levantamento na segunda feira,dia 5.enviei o meu cartão de cidadão através de uma link que o casino me enviou por e-mail,e também vários documentos para verificação de morada,como extratos bancários e outros papéis relacionados para confirmar a minha morada aqui na Irlanda.Pediram mais documentos com o nome completo,mas não tinha nenhum com a minha morada atual,mas enviei outro ,um documento governamental com o nome completo,mas com a minha antiga morada, igualmente na Irlanda.No dia seguinte, entrei no casino e esqueci-me que tinha o vpn ligado,e joguei algum tempo,mas não obtive nenhum ganho,inclusive gastei o meu saldo que tinha de aproximadamente 400 euros,mas isto foi no dia seguinte após ter pedido o levantamento.na quarta feira,quis entrar na conta e a mesma estava encerrada.desde então,nunca mais me responderam aos meus e-mails,por isso não sei se a conta está verificada ou não.

Just to inform that today I receive an email from nomini confirm that the account is verified and another email telling me that the withdrawal was going be processed.

Hello Bufalo42,

Great news. Do you wish to keep the complaint open until you receive the money or do you wish to close it?

Dear Bufalo42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The withdrawal was done. It took several days and the process should have been done differently, to justify the reputation of an excellent casino. But that's all resolved.

Thanks

O levantamento foi feito .demorou vários dias e o processo deveria de ser efetuado de maneira diferente,para justificar a reputação de casino excelente.mas já está tudo resolvido.

Obrigado

Thank you Bufalo42 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick