NordSlot Casino - El retiro del jugador se ha retrasado.

Requested a withdrawal from Nordslot, which I did not receive, now I can no longer log in to my account as it says that it is locked and that I should contact customer support but I can not find any contact information anywhere to them.

Begärde ett uttag från Nordslot, som jag inte fått, nu kan jag inte längre logga in på mitt konto då det står att det är låst och att jag ska kontakta kundsupport men jag hittar inte några kontakt uppgifter någonstans till dem.

Dear Sofia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Sofia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.