Novibet Casino GR - La jugadora se queja de que no ganó nada.

I want to complain about the odds of the games and for these free spins that are given as a gift and the profit is 0.20 0.50 for 1, 20 euros ok it is like they are making fun of us. I also want to say that at some point they could give customers a gift in money and not these ridiculous free. There are days I play and no game opens and swallows the money bam bam. I send complaints and the answer is always the same as luck and that it is a legal casino. I complain about performance and it would be good to send them to the administrators, and something else these power jackpots have never had a chance to get one ... even the small one to see how it comes out .... with what I get into these games who have it in a few minutes writes that they give it ... okay .....

θελω να παραπονεθω για τις αποδοσεις των παιχνιδιων και για αυτα τα free spins που δινονται σαν δωρο και το κερδος ειναι 0,20 0,50 βια 1 ,20 ευρω ενταξει ειναι σαν να μας κοροιδευουν.Θελω ακομα να πω οτι θα μπορουσαν καποια στιγμη να δινουν στους πελατες καποιο δωρο σε χρηματα και οχι αυτα τα γελοια free.Υπαρχουν μερες που παιζω και κανενα παιχνιδι δεν ανοιγει και καταπινει τα λεφτα μπαμ μπαμ.Στελνω τα παραπονα και η απαντηση παντα ιδια θεμα τυχης και οτι ειναι νομιμο καζινο.Εγω κανω παραπονο για επιδοσεις και καλο θα ηταν να στελνονται στους διαχειριστες,και κατι ακομα αυτα τα τζακ-ποτ τα power να μην εχει τυχει ποτε να παρω ενα...εστω το μικρο για να δω πως βγαινει....με το που μπαινω στα παιχνιδια αυτα που το εχουν σε λιγα λεπτα γραφει οτι το δινουν...ενταξει.....

Dear despoina,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear despoina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.