Nucleonbet Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello, unfortunately I have problems with nuckleonbet with payouts.

Although it has been fully verified, new documents are always asked for

Hallo, leider habe ich mit nuckleonbet mit Auszahlung Probleme.

Obwohl voll verifiziert wurde wird immer wieder nach neuen Dokumenten gefragt

Dear ciljet1939,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Unfortunately, it was canceled because I now have to submit new documents again

That's the problem, they just don't want to pay out the money

Es wurde leider storniert weil ich jetzt wieder neue Dokumente nachreichen muß

Das ist das Problem das die das Geld einfach nicht auszahlen wollen

Thank you for your reply, ciljet1939. Sometimes casinos require additional verification, and there is not much more we could do about it. I assume that you have provided all the required documents, so the only thing I can recommend is to give the casino a few more days to review them. I will leave this complaint open, so please keep us informed about any further developments.

Yes, I'll do it

Many Thanks

Ja, mache ich

Vielen Dank

Dear ciljet1939,

Have you received your withdrawal from the casino yet?

Yes, I have

Ja, habe ich

Dear ciljet1939,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru