Ocean Breeze Casino - El retiro del jugador se ha retrasado durante más de un mes.

I have been waiting for my payment of € 400 since 03.12.2020 we have the 08.01.2021 have still not received the money every time I write them an email and ask they keep saying how have it transferred but I don't believe it !! otherwise it would have been there a long time ago !!!

Ich warte seit 03.12.2020 auf meine Auszahlung von 400€ wir haben den 08.01.2021 habe das Geld noch immer nicht bekommen jedes Mal wen ich denen e Mail schreibe und frage sagen sie immer wieder wie haben es überwiesen aber ich glaube es nicht !!!sonst währe es schon längst da !!!

Dear Zoran,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if you’ve received any tracking number for the payment from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Zoran,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.