OddsRing Casino - La retirada del jugador se ha retrasado.

Hello! I have been playing through Oddsring and had a win of 2004€ that I was supposed to receive. I received an email from Oddsring saying that I had a withdrawal and needed to provide bank details, IBAN number, and also received confirmation that all the details were correct and that I would receive my payout after 10 days. It has been 2 months now and I have been emailing them for the past week without any response. I am starting to get quite worried about this. Since they only had Mifinty as a payout option, I had to email in my details as they requested since I don't have Mifinty. I don't know how to proceed and need help, can I go ahead with a complaint against the company or can you help?

I have the whole conversation saved via emails if needed.

Thank you in advance, best regards, Rabeb

Hej! Jag har spelat via Oddsring och hade en vinst på 2004€ som jag skulle få ut. Fick ett mejl från Oddsring om att jag hade ett uttag och behövde inkomma med bankuppgifter, Iban nummer och har även fått behäftat att alla uppgifter stämmer och att jag skulle få min utbetalning efter 10 dagar. Det har gått 2 månader nu och har mejlat dem senaste veckan utan svar. Jag börjar oroa mig väldigt mycket över detta. Då de hade bara Mifinty som alternativ för utbetalning så fick jag mejla in mina uppgifter som dem begärde då jag inte har mifinty. Vet inte hur jag ska gå vidare och hade behövt hjälp, kan man gå vidare med en anmälan mot bolaget eller kan ni hjälpa till?

har hela konversionen sparad via mejlen om det skulle behövas.

tack på förhand, mvh Rabeb

Dear Roobbyy92,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

Meanwhile, I have checked the casino website and found the following message there:

• Could you please advise if you are still able to access your casino account?

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi again, thanks for the reply!

I can't log in to my pages via oddsrings since January 18th when they shut it down. Before they shut it down, I took a print screen of the amount I had left to withdraw. I have pictures that I can attach in case they are needed. They informed on January 2nd that the website will be shut down and that profits will be paid out to everyone who has an amount left on the account.

On January 18, they closed the website and only email contact works now. They have confirmed that the withdrawal is with the finance department and that it is in process. The process would take Max 10 days and almost 2 months have passed and have yet to receive anything. They have also confirmed that all my bank details, ID proof, Iban number are correct and that the money should be on its way. The winnings I have in the account are for money I have played for myself and no bonus has been withdrawn.

as it involves a lot of money, I am afraid that they are deceiving me in some way. Thanks for any help I can get. If you need more information, just let us know.

thanks!

Rabev

Hej igen, tack för svar!

jag kan inte logga in på mina sidor via oddsrings sen den 18 januari då de har lagt ner den. Innan dem la ner den så tog jag en printscreen på beloppet jag hade kvar för att ta ut. Har bild som jag kan bifoga ifall de skulle behövas. De informerade den 2 januari att hemsidan kommer läggas ner och att vinster ska betalas ut till samtliga som har kvar belopp på kontot.

18 januari la de hemsidan och enbart mejlkontakt går nu. Dem har bekräftat att uttaget är hos ekonomiavdelning och att den är under proccess. Processen skulle ta Max 10 dagar och nästan 2 månader har gått och har ännu inte fått in något. Dem har även bekräftat att alla mina bankuppgifter, id bevis, Iban nummer är korrekt och att pengarna ska vara på väg. Vinsten jag har på kontot är för pengar jag själv har spelat för och ingen bonus har tagits ut.

då det handlar om mycket pengar är jag rädd att de lurar mig på något sätt. Tacksam för all hjälp jag kan få. Behöver ni mer underlag är det bara till att säga till.

tack!

Rabev

Thank you very much, Roobbyy92, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Roobbyy92,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite OddsRing Casino representative to join this conversation.

Dear OddsRing Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Hello! I have played via Oddsring and had a profit of €2004 that I was going to withdraw. Got an email from Oddsring that I had a withdrawal and needed to come in with bank details, Iban number and have also received confirmation that all the details are correct and that I would receive my payout after 10 days. It's been 2 months now and have emailed them for the past week with no response. I am getting very worried about this. As they only had Mifinty as an option for payment, I had to email in my details as they requested as I do not have mifinty. Don't know how to proceed and needed help. I cannot log in to the website to see the status of the payment and have also asked for confirmation that the money is on its way, but I have not received anything. I still have the entire email conversation where they confirmed on several occasions that the finance department has received the case and the process for payment is there.

thanks in advance, mvh Rabeb

Hej! Jag har spelat via Oddsring och hade en vinst på 2004€ som jag skulle få ut. Fick ett mejl från Oddsring om att jag hade ett uttag och behövde inkomma med bankuppgifter, Iban nummer och har även fått bekräftat att alla uppgifter stämmer och att jag skulle få min utbetalning efter 10 dagar. Det har gått 2 månader nu och har mejlat dem senaste veckan utan svar. Jag börjar oroa mig väldigt mycket över detta. Då de hade bara Mifinty som alternativ för utbetalning så fick jag mejla in mina uppgifter som dem begärde då jag inte har mifinty. Vet inte hur jag ska gå vidare och hade behövt hjälp. Jag kan inte logga in på hemsidan för att se status på utbetalningen och har även bett om en bekräftelse på att pengarna är på väg men där har jag inte fått något. Jag har hela mejlkonversationen kvar där dem bekräftat vid flera tillfället att ekonomiavdelningen har fått ärendet och process om utbetalning är där.

tack på förhand, mvh Rabeb

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Roobbyy92,

I'm sorry to let you know, that I wasn't able to get in touch with the casino representative. Furthermore, according to their website, the casino is not operating anymore.

Since the casino was licensed by the Malta Gambling Authority, it is possible to try to file a complaint on their website (https://www.mga.org.mt/player-hub/lodge-a-complaint/), but it is uncertain, if it would be possible to solve your problem.  I am sorry we could not be of more help on this occasion.

Best regards,

Mirka