OhMySpins Casino - La retirada del jugador se retrasa.

Dear 17247304 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than 2 screenshots. Could you please elaborate on the issue?

Do I understand correctly that you are experiencing difficulties with your withdrawal from the casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello Thomas, I want to assure you that I have not violated the laws of ohmuspin 9.1 as they accuse me, all the deposits I have made are from my bank account only, the financial suit and management of ohmuspin made a mistake, I will present you all the deposits, I don't have third party deposits, they robbed me of my money 997€, they lie. I am disappointed with ohmuspin, with their whole team, please help me.

Hello Thomas, I want to assure you that I have not violated the laws of ohmuspin 9.1 as they accuse me, all the deposits I have made are from my bank account only, the financial suit and management of ohmuspin made a mistake, I will present you all the deposits, I don't have third party deposits, they robbed me of my money 997€, they lie. I am disappointed with ohmuspin, with their whole team, please help me.

Hello Thomas, I want to assure you that I have not violated the laws of ohmuspin 9.1 as they accuse me, all the deposits I have made are from my bank account only, the financial suit and management of ohmuspin made a mistake, I will present you all the deposits, I don't have third party deposits, they robbed me of my money 997€, they lie. I am disappointed with ohmuspin, with their whole team, please help me.

Hello Thomas, I want to assure you that I have not violated the laws of ohmuspin 9.1 as they accuse me, all the deposits I have made are from my bank account only, the financial suit and management of ohmuspin made a mistake, I will present you all the deposits, I don't have third party deposits, they robbed me of my money 997€, they lie. I am disappointed with ohmuspin, with their whole team, please help me.

Hello Thomas Biscuits, I want you to know that ohmuspin's relatives closed my account, without ladies let me know, they wanted documents: the bank statements for three months behind, which I also sent to you, a photo of an ID card, an electricity bill, a selfie photo , they asked me for these documents when I made a €500 withdrawal, I waited for the ladies to transfer the money, but they robbed me in a modern way, as if they accused me of violating their laws 9.1, which is a lie, I did not deposit from another bank account, make sure alone.

Здравейте Томас Бисквитки,искам да знаете,че ръкородството на охмуспин ми затвори акаунта, без даме уведомите,искаха ми документи: банковите извлечения за три месеца на зад,който изпратих и на вас,снимка от лична карта, плащателна сметка за ток,селфи снимка,тези документи са ми ги искали когато направих теглене 500€,чаках дами преведът парите но те ми ги ограбиха модерно като за това ме Обвиниха,че съм нарушил законите им 9.1,което е лъжа,не съм депозирал от друга банкова сметка, уверете се сам.

Ohmuspin and their Administration, led by the Financial Department, made a mistake that they don't want to correct, I described the case to KYC ohmuspin, they gave me the same answer, that I deposited from another bank account, that a third party financed me, which does not answer actually all the deposits i have made to zimpler are from my bank account check the bank deposits i have made i have not broken their laws 9.1 please help me i am disappointed ohmuspin thank you.

Охмуспин и Администрация им,начело с Финансовият одел са допуснали грешка която не искат да си я поправят, описах случая и на KYC охмуспин, те ми отговориха същото,че съм депозирал от друга банкова сметка, че трето лице ме е финансирал, което не отговаря на действителност, всички депозити който съм депозирал към Зимплер са от моята банкова сметка, проверете банковите депозити който съм депозирал, не съм нарушил законите им 9.1,моля ви да ми помогнете, разочарован съм от охмуспин, благодаря ви.

If you need documents, I will send them to you, write to my mail because I cannot access your website, I sent you a statement from the bank deposits that I deposited, the same that I also sent to ohmuspin,

Ако ви трябва докумументи ще ви изпратя, пишете ми на пощата защото аз не мога да влизам в сайта ви,изпратих ви извлечение от банковите депозити който съм депозирал, същите който съм изпратил и на охмуспин,

Hi Tomas, can you send me my email what's going on, I'll write you an email, and I'm waiting for you to reply to my email for real, thank you.

Terve Tomas,voitko vasta minule minun sähköposti mita tapahtu, minä kirjoita sulle sähköposti, ja odotan vastate mule sähköposti oikeasti, kiitos.

Thanks for your patience.

Do I understand correctly that the casino claims you received funds in your bank account from a third party? Could you please send me the bank statements in higher quality so we may review them? Please understand the screenshots of your bank statement are not legible. Please send them to my email at tomas@casino.guru

I'll await your reply.

Hello Thomas, I have sent you the bank deposits that I have deposited to your mail, please check properly, I have not violated their laws 9.1, ohmuspin's finance department made a mistake, I have not cheated ohmuspin, they closed my account and robbed me of 997€, reply to my mail because I can't enter your site why? Thanks in advance, I am waiting for a positive reply.

Здравейте Томас, изпротих ви банковите депозити който съм депозирал на пощата ви,моля ви да проверите правилно, аз не съм нарушил законите им 9.1,финансовият отдел на охмуспин допусна грешка, не съм измамил охмуспин, те ми затвориха акаунта и ме ограбиха 997€, отговорете ми на пощата защото аз не мога да влизам в вашият сайт защо ли? Благодаря предварително, чакам позитивен отговор.

Hi Thomas, I have sent you the statements of the bank deposits that I have deposited, I have also provided them to ohmuspin casino, where did they see that I deposited from another bank account? I did not cheat them, they cheated me, the finance department allowed a mistake, intentional I guess, because I did not break their laws, 9.1. Please pay attention to my bank account statements, how many deposits I made to Zimpler. Ohmuspins is not a fair casino to me, there is no fraud from me.

Здравей Томас,изпратих ви на пощата ви извлечения от банковите депозити който съм депозирал, същите съм ги предоставил и на казино охмуспин, къде са видели,че съм депозирал от друга банкова сметка?Не съм ги измамил, те са измамили мен, финансовият отдел допусна грешка, умишлена предполагам,защото не съм нарушил законите им, 9.1.Моля да обърнете внимание на извлеченията ми банковата ми сметка, колко депозита съм направил към Зимплер.Охмуспинс не е коректно казино спрямо мен,няма измама от мен.

Hi Thomas, I want you to know that while I was betting on football matches and started winning ohmuspin I was immediately put a bet limit of 1€, I immediately contacted their live chat and they told me that the management put a limit on me, I immediately did withdrawal of €500, but I never received my money, I entered their chat, they started lying to me that I would receive my money, after I uploaded documents that they asked me to upload to my profile, I uploaded everything, after which I they lied that I broke their laws 9.1, fraud.

Здравей Томас,искам да знаеш, че докато залагах на футболни мачове и взех да печеля,охмуспин веднага ми наложиха лимит за залагания от 1€, веднага се свързах с техният чат на живо и те ми казаха, че ръководството ми наложи лимит, веднага направих теглене от 500€, но така и не си получих парите,влязох в чата им,те започнаха да ме лъжат,че ще си получа парите,след като им кача документи, който са изкали да кача в профила ми,качих всичщо след което ме излъгаха,че съм нарушил законите им 9.1,измама.

Which is not true, I am a victim of ohmuspin, please give me a direction to whom to contact, I am thinking of hiring a lawyer and suing casino ohmuspin, because there is no fraud with me, I have not deposited from another bank account, please please answer my email to whom to contact, thank you.

Което не е вярно, аз съм потърпевш от охмуспин, моля ви да ми дадете насока към кого да се обърна, мисля да си наема Адвокат и да осъдя казино охмуспин, защото при мен няма никаква измама,не съм депозирал от друга банкова сметка, моля да ми отговорите на имейла ми към кого да се обърна,благодаря ви.

Thank you for your reply, 17247304. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Hi Thomas, of course I need help, please help me, who can I turn to for help, which sites can ladies help in this case, send them to my email, thank you, I will wait for legal information, which sites can ladies help.

Здравей Томас, разбира се че ми трябва помош моля ви да ми помогнете,към кого да се обърна за помош,кой сайтове могат дами помогнат в случая,пратете ми ги на имейла ми,благодаря ве,ще чакам за правна информация ,кой сайтове могат дами помогнат.

Hi Thomas, I don't know what your policy is, since you can't ladies help me get my money from casino ohmuspin, it's very obvious that ohmuspin robbed me, it doesn't matter what bet I made, in this case I was playing football matches, the important thing is that I'm not violated their laws, I will wait ladies, write to the email to whom I can contact for help, thank you, I am waiting for your instructions.

Здравей Томас, не знам каква е вашата политика, тъй като не можете дами помогнете да си взема парите от казино охмуспин, много явно е че охмуспин ме ограби, няма значение какъв залог съм направил, в случая играех футболни мачове, важно е че не съм нарушил законите им,ще чакам дами пишете на имейла към кого да се обърна за помош,благодаря ви, чакам напътствията ви.

Hi Thomas, who should I turn to for help, which site? Write to my email.

Здравей Томас,към кого да се обърна за помощ,кой сайт? Пишете ми на имейла.

Please understand that if you only placed bets on sports betting and you were accused of fraud, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

I will send you the list of suggested websites via email after closing this complaint.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.