Oshi Casino - El jugador aún no ha recibido las ganancias.

Hello,

I never been have worst experince than on oshi casino. 

This is on my top worst casino i been playing on since i play casino 10 years.

Stay away from this casino, they will do everything in the world to try to scam you on your winnings ( Raw deposit )

However i did make a raw deposit on this casino 24th of may.. I manage to win 28k and did decided to withdrawal my money.

I did before send documents and they did approve all, im living in Malta but was on vacation in Sweden when this all did happened. Now when i did make my WD they cancel it and did ask me why i was playing from sweden.

Totally fine, i did explain how it was with vacation and made my WD again, after another day they cancel again my WD and keep asking me now from nowhere to go outside my street in Malta to take selfie with street name and send to them. Never have done that to anyone else ( other casino , playing over 100+ casinos )

So after a couple of days i came back to Malta and did that also to them. After that they approve my documents AGAIN and even send email that my account is full verified. Now after another day they cancel again my WD and ask me to go and buy newsletter timeofmalta and take selfie with that and still they have approve my account 2 times and yet not send me 1 WD out of 15. I did even that as they asked me. Now finally after a couple of days they send me first WD to my revelout on 4000€.

Now aftet that the first withdrawal has came to me, they start to tell we cannot send anymore to revelout they do not accept the request. I went to Revelout live chat to ask if its true and they told me nobody has from this company tried to send you anything, i ask the casino for proof but could of course not get it.

Now they asked me to make wire transfer to revelout and ASK ME AGAIN for BANKSTATEMENT which is have send to them already, so they asking for documents they got already again from me. When i point out that to them, they said " ohh totally fine now we can send again your money" i have full chat with the agent when they keep on confirming me my accounts its fine , i will get my money 100 times and they do not sending my anything. Now after the wire transfer they keeping telling revelout does not accept casino payment..

I need some serious help here from this scam casino that trying everything they can to scam me on my money.

I cant upload any files to you so i would like your Complaint team to reach me by my email so i can provide you with chat transcript of this approval where they state all is good

Dear philiphmagnusson1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear philiphmagnusson1,

Have you received your withdrawal from the casino yet?

Hello There Casinoguru team !

I havent got any response from the casino at all

Neither have they sent me a email when they will proceed with my manual withdrawal

Every attempt of being in contact with their incompetent Customer Support they send auto-responsive messages and keep me in the same loop of bullshit

They surely not want to pay me out but that wont keep me away and make me stop hunting them

I will really need your help here as i dont want any other to go trough same misstake as me to play on this casino as they seem to scam alot of people with the winnings but when the deposits are made they are happy like childs on christmas

Kindly help me out here

Best regards

Philiph M***

Hello There Casinoguru team !

I havent got any response from the casino at all

Neither have they sent me a email when they will proceed with my manual withdrawal

Every attempt of being in contact with their incompetent Customer Support they send auto-responsive messages and keep me in the same loop of talk

They surely not want to pay me out but that wont keep me away and make me stop hunting them

I have sent all documents and i have got my account fully verified and i have already got paid 4000€ out of my total win on 28.000€ then it left me with the last 24.000€ that is now the issue to be paid out. Basically they did perhaps thinks to send me 4000€ and hope that i should play and loose the rest.

i have got multiple confirmations that my account is fully verified and that all looks good and that i should receive my payouts and nothing is happening now for over 8 days.

I do not agree that they have high volyms of WD because it is literally impossible that this casino even have players how they are handling the WD. I need your help here to give warnings to other players to not join this casino and help me if is possible to get out my money that i won legally way and raw.

Also on topp of this they have following in T&C that they are paying out following

4000€ per Day

8000€ per Week

30.000€ per Month

and this is nothing that i have got as i have only reached to have the first 4000€ withdrawal processed

Kindly help me out here

Best regards

Philiph M***

Thank you for your reply, philiphmagnusson1. Could you please clarify when exactly you received the first withdrawal? Do you currently have any pending withdrawals, or you are not able to request the withdrawal at all?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear philiphmagnusson1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.